TAXUD/2015/AO-03

Provision of IT Service Management for IT systems & Infrastructure operation (ITSM3 Operations)

• Contract Notice (Official Journal 2015/S 231-418968 28/11/2015)

Tendering documents:

• Letter of invitation
• Tendering specifications
• Annex 1: Questionnaire - UPDATED (22/12/2015) - OBSOLETE
• Annex 2a: Technical Annex - OBSOLETE
• Annex 2b: Terms of Reference
• Annex 3: Price Table - OBSOLETE
• Annex 4: Guidebook for Tenderers
• Annex 5: Declaration of honour on exclusion criteria
• Annex 6: Legal Entity Form
• Annex 7: Financial Identification Form
• Annex 8: Power of Attorney
• Annex 9: Model Framework Contract - OBSOLETE
• Annex 10: Application and Platform Complexity Models
• Annex 11: Baseline

Questions & Answers:

• 18/12/2015 : Questions and Answers
• 22/12/2015 : Questions and Answers
• 19/01/2016 : Questions and Answers
• 02/02/2016 : Questions and Answers
  • Annex 2a : Technical Annex - OBSOLETE
• 12/02/2016 : Questions and Answers
  • Annex 2a: Technical Annex - OBSOLETE
  • Annex 3 : Price Table – New version- OBSOLETE
  • Commission decision on security of information systems
• 26/02/2016 : Questions and Answers
   
  • Annex 2a : Technical Annex – OBSOLETE
  • Annex 3 : Price Table – New version
  • Q35 handling documents
  • Q35 Security Notice
  • Q35 Survey
  • Q35 email template
  • Q36 DC MPR
  • Q36 MPR
  • Q36 Problem Management
  • Q36 Quantities
  • Q36 Service Desk
  • Q36 Statistics
  • Q44 HW/SW
  • Q44 Logical/Physical servers
  • Q44 Servers
  • Q45 Incidents
  • Q51 Juniper
• 07/03/2016 : Questions and Answers
  o Annex 1: Questionnaire – New version
  o Annex 2a: Technical Annex – New version
  o Annex 9: Model Framework Contract – New version

Contract Award:

• Contract award notice (Official Journal 2016/S 199-357889 14/10/2016)