Of all the leaders I’ve had in my life, two stand out to me in vastly different ways. Growing up, I was part of a children’s choir, whose cutoff age was high school graduation, and I was with them from 6th grade to the end of 12th. This director, who is alive and well but has long since retired, was exceptional in his leadership. I’m proud to have performed under his direction, because his passion was making music and not only that, but he wanted young voices to shine. Never has his own ego gotten in the way.
A LEADER:
#1 Listens and Trusts You
EVERYBODY was open for input during rehearsals. Everybody. If we heard someone singing something completely off, he didn’t deny there was an issue. Instead, we ran the phrase again to see if A) he hears it himself, or B) we get it right this time. If he hears it, obviously it’s his job to fix it. But if he didn’t hear it the second time, he didn’t deny there was ever a problem. Instead, he chalked it up to the problem fixing itself. That didn’t mean that the person reporting the concern was crazy or lying. The problem was addressed and whenever he didn’t hear it the second time, he had this huge grin on his face as if saying, “Aha! It’s fixed!” Not, “Haha, you were wrong!” He acknowledged there was an issue, tested the phrase again, and said, “If there was something wrong, it’s gone now!”
The manager at my previous workplace, not only denied that my ex/coworker had an addiction problem. He used my concerns against me on paper, just because my ex’s performance wasn’t hindered. I understand that when I told him about my ex’s alcoholism, I crossed a line, and that’s what my write-up was about. Fine, I’ll accept and sign that. I was wrong to do that. But by documenting that my ex’s addiction wasn’t affecting his job performance was also stepping over the line itself. The fact that I shared my ex’s health information without his consent, yes, I’ll cop that. I was wrong about that. There is no disputing that. But by stating, again on paper, that the addiction was NOT a problem at work, was not his place to say. This man hides behind his office all day and only comes out when it’s busy and all hands on deck. Meanwhile, I lived with this guy (my ex); I know what he’s like behind closed doors and it’s not pretty.
And that’s the difference between my two directors. My Choral Director was a LEADER, who trusted us as much as we trusted him. My Work Director was just a boss, ruling by fear, only focusing on the numbers and never the people behind them, doing the dirty work.
#2: Utilizes Your Strengths and Never Forces Discomfort on You
I started playing the piano when I was seven years old. My Choral Director saw this as one of my greatest strengths and we would often have sectional rehearsals. It was my first taste of the leader I wanted to be–it’s the example I used for the interview for my promotion–because he allowed me to utilize my piano skills to help my section learn the part. That way, when we come together and combine our efforts, we sound like one unit, and we were. We came together as a team.
Work Director wanted us all to be good at everything. I understand that’s ideal, but we’re not all nuts in a toolbox (I don’t know tools, but I assume you know what I’m getting at). I worked retail, so we were behind registers, stocking up merchandise, and since it was a high-traffic tourist destination, talking to guests. A few of the associates were introverted, so they were reluctant to go out onto the floor and felt safer behind the register. Work Director still forced them to go out there and talk to people. He never bothered to coach them to do it, not REALLY coach them. He never bothered to ask WHY they were so reluctant to go out there.
#3 Leads Through Respect, Not Fear
My personal management style is to delegate to my team’s strengths. Work Director disagreed, so this could’ve been a reason why he pushed me out. If that were the case, no way do I regret my management style. I’ve learned through experience, through seeing what a GREAT LEADER looks like (Choral Director), that that’s the type of manager I want to be: I’d rather guide people then blindly tell them what they’re doing wrong. With Work Director, it was never a conversation; what he says goes, which is exactly what is causing that department to suffer.
Long-Term Effects
Recently, Trump announced layoffs, which heavily impacts my former workplace: their team is already burnt out enough as it is, forced into tasks they’re not comfortable doing but till pretend to try and do out of fear for their jobs, and turnover (which was already abnormally high, with multiple people having jumped ship during their first week) will get even worse. Under Choral Director’s leadership, the employees would at least feel valued and would freely go to the person who is supposed to be advocating for them. Work Director values control over the big picture.
The type of leader I wanted to be was my Choral Director. To this day, all of us who were in that choral group, remain close with him today. We get nostalgic with old pictures and memories that Facebook reminds us. I thought that since I was training under Work Director’s leadership, we’d have this mentor/mentee relationship, but he didn’t care to raise the leader in me. I tried to work against him to make the workplace more bearable for my employees–for HIS employees–but he deliberately shut me out instead.
Especially with the news about 47’s layoffs, it’s not easy to watch them fall from a distance, knowing what’s about to happen. But it’s also a relief for my mental health that it’s not my problem anymore. Per their choice. I’m more concerned about the associates in my team; the ones I was responsible for. I cared about the team. I cared about making it work more efficiently, so that they wouldn’t dread coming to work, because I know what it’s like to dread the rest of your day and it’s a sucky feeling that leads to an early grave. I took every OT opportunity I could because I loved being there and I was determined to make it a better place to work, even with the callouts.
But the day I was fired was the day I was silenced.
Work Director’s “leadership” skills may benefit short-term needs, but it doesn’t build anything good or productive. Choral Director’s leadership results in a stronger-knit team built on trust and respect, which ends up in a close bond decades after you’ve graduated from high school, with fond memories and words of encouragement and kudos.
There was no respect with Work Director. No trust.
If you choose the leadership path, I encourage you to be more like my Choral Director. You’ll build a strong relationship with your people and they’ll still get work done. Delegate to people’s STRENGTHS. Don’t ignore issues just because you don’t see it with your own eyes or hear it with your own ears; that means you have no trust in your people, and that’s your problem to fix, not theirs.
Listen. Acknowledge concerns that come up. Trust your team. It’ll take time to do it Choral Director’s way, but it is so worth it. We all love and cherish our Choral Director MANY years after our in-person communication, which took time to cultivate, but it is so fucking worth it.
Tl;dr be more of a Michael Scott. Not a David Wallace.