Toronto Transit Commission (TTC)

Fare compliance is one of the most visible parts of a Provincial Offences Officer’s job but it’s not the only part. When the TTC renamed Fare Inspectors as Provincial Offences Officers in 2025, their core responsibilities remained the same: supporting fare compliance, educating customers and providing customer service across the network. That combination matters. Employees like Kimberly, James, Ryan and Francisco are often having conversations about TTC policies and fares in real time, with people from every corner of Toronto. Doing that work well requires much more than knowing the rules. It requires communication, judgment, and the ability to engage respectfully with customers. Learn more: www.ttc.ca/MeetOfficers #TakeTheTTC

Most people board a bus, streetcar or subway without ever thinking about the technology, planning and problem-solving happening behind the scenes. Naina thinks about it every day. As Manager of New Technology and Innovation, she helps the TTC explore new ways to improve safety, strengthen operations, and create a better experience for employees and customers alike. Naina’s team pilots new and emerging technologies, from drones for tunnel inspections to digital twin initiatives for predictive maintenance. By building safe sandbox environments for the TTC to test and learn, she fosters ecosystem partnerships that help derisk investments and turn promising ideas into practical transit solutions. While innovation may be part of her title, empathy is at the heart of her approach. "The best solutions often come from taking the time to truly understand the people we're designing for," she says. Guided by empathy, curiosity and a willingness to challenge the status quo, Naina is helping reimagine what's possible for transit while encouraging other women to do the same. "Belonging isn't something we wait for someone else to give us. It's something we create through persistence, courage and a willingness to keep showing up. The path doesn't always appear before you begin walking, but it reveals itself as you move forward." She encourages women to trust their abilities, stay curious and focus on the value they bring. After all, certainty doesn't always come before action. While Women's History Month may be coming to a close, the impact of women like Naina is felt every day across the TTC. Behind every trip are incredible women who move us. Not just from one destination to another, but towards new ideas, opportunities and a brighter future for the TTC and Toronto.

Last week, the TTC proudly co-hosted our first-ever Bus Design Innovation Summit with our partners at ATU Local 113, ATU International, and Centennial College. Through our joint Bus Design Innovation Program, we're bringing together diverse perspectives from operators, researchers, educators, and transit leaders to help rethink bus design through a human-centered lens. The summit featured demonstrations of prototype bus barriers, a research showcase, and an interactive workshop exploring innovative approaches to designing safer, more effective transit environments. We were thrilled to welcome 180 transit leaders from across North America for a day of learning, collaboration, and knowledge-sharing. A sincere thank you to everyone who joined us and contributed to the discussion. We're excited to continue building on this momentum.

A spooktacular Halloween Fest for the books! 🎃 6,300 people joined us over the weekend at Danforth Garage to explore our haunted bus garage in support of United Way Greater Toronto. A special thank you to our staff, volunteers and generous donors for bringing this event to life. Halloween Fest wouldn’t have been possible without their hard work and dedication, transforming one of TTC's historic 100-year-old buildings into a spooky, fun-filled experience. TTC employees and pensioners have long raised money for United Way Greater Toronto; the city’s formal campaigns began in 1967. Last year, the TTC raised over $806,000 to support vital community programs. Until next year... 👻

For nearly nine years, Tamara Raymond has been one of the friendly faces customers encounter at TTC stations. As a Customer Service Agent, she helps people navigate their journeys, answers questions and creates positive experiences along the way. What customers may not see is the experience that shaped her approach to service. Long before joining the TTC, Tamara worked in community support roles, where she learned the importance of compassion, humility and treating every person with respect. Those lessons continue to guide her each day, whether she's helping a customer find their way, offering reassurance during a challenging moment or simply greeting someone with a smile. At the heart of her approach is a simple but powerful belief: "Listening is the first step." Working on the front lines has given Tamara a unique perspective on the important role transit plays in people's lives. She's proud to be part of an industry that keeps Toronto moving and encouraged by the growing impact women have across transit, as they bring their expertise and ideas to help shape its future. This Women's History Month, we're celebrating women at the TTC like Tamara, who make a difference for customers, colleagues and communities every day.

A little more green goes a long way.🌳 As part of the TTC’s commitment to environmental sustainability, approximately 70 new large-caliper trees were planted this fall at Wilson Station, Sheppard West Station, Runnymede Loop and Avon Loop, with additional trees planned for spring. Delivered in partnership with the City of Toronto through a federally funded initiative, this project supports a shared goal of expanding urban tree canopy, and creating healthier, more resilient communities through access to trees and green spaces. For the TTC, sustainability extends beyond moving people. It means investing in infrastructure and partnerships that contribute to long-term environmental outcomes, enhance public spaces and help create a more livable city for future generations. Learn more about the TTC’s sustainability commitments and green initiatives: www.ttc.ca/sustainability

Hiring is open for our Seasonal Maintenance Program! We are hiring for a variety of temporary positions from May to November 2027. Positions: Janitor, Heavy Duty Cleaner, Landscaper, End Terminal Cleaner and Labourer-Buildings 🕒 Full-Time: 40-hour work week 🔄 Flexible Schedule: Various shifts, including nights, weekends, holidays, and more. 📆 Application Deadline: November 2, 2026 To learn more about these roles and apply, visit: https://bit.ly/4pn6FEt

Moving Toronto isn't just about vehicles and infrastructure; it's about the people who help create a welcoming transit system for everyone. Talented women power the TTC, from operating vehicles to supporting security, customer service and countless behind-the-scenes functions. Throughout Women's History Month, we're highlighting women whose work makes a difference every day and sharing the stories behind their impact. Toni-Ann Campbell’s story is one of courage, compassion and a commitment to safety. Since joining the TTC in 2019, Toni-Ann has built a career dedicated to public service, progressing from Protective Services Guard to Transit Special Constable. Every day, she responds to incidents and emergencies, builds community relationships and helps navigate situations where communication, judgment and sound decision-making matter most. For Toni-Ann, the most meaningful part of the job is helping others. "I am proud of the ability to assist those in need and problem-solve using the resources available to me." In a field where women have traditionally been underrepresented, Toni-Ann is helping redefine what strength and leadership look like. As we celebrate the women who move us, we're proud to recognize leaders like Toni-Ann whose dedication helps keep Toronto moving safely.

Our new Inside the TTC series introduces some of the employees behind these roles and gives customers a better understanding of who they can turn to across the system. For Nathaniel and Mili, that means being there for the countless small moments that shape someone’s journey: answering a question, helping a customer navigate an unfamiliar station or simply being an approachable person when someone needs assistance. In a transit system that moves millions of people, those human interactions matter. They help build trust, make the experience feel more personal, and remind customers that behind the service, signs and technology are people who are there to help. Learn more: https://bit.ly/4jozY8Z #TakeTheTTC

Planned closures are some of the most important windows we have to protect the long-term health of the TTC's subway infrastructure. During this weekend's Line 2 closures between Kipling and Jane stations and between St George and Broadview stations, crews completed significant state-of-good-repair and modernization work across the system. A key component of the work involved replacing one beam and two structural support bearings on the Prince Edward Viaduct. During the replacement, crews identified a deteriorated concrete support pad that also needed to be replaced, adding complexity to an already challenging project. Crews also: - Installed 1,000 feet of cable path tray between Islington and Old Mill stations, along with 2,000 feet of power cable and 2,000 feet of fiber cable between Islington and Royal York stations to support the future installation of the new signaling system, as well as cellular service connectivity as on Line 2. - Replaced 10 electrical cable connections that supply power to subway trains. - Installed cable infrastructure near Kipling Station storage tracks to support CCTV monitoring of trains while parked and out of service. - Inspected subway tracks and related infrastructure to identify and address potential issues before they require more extensive maintenance.  State of good repair is not always the most visible form of investment, but it is one of the most important. Replacing aging assets, completing preventative maintenance and addressing infrastructure needs before they become larger issues helps extend the life of the system, improve reliability, and make the best use of public investment.   Much of that work happens out of sight but there is extensive expertise and coordination required to maintain one of North America’s largest transit systems.   Keeping Toronto moving isn’t only about building what comes next. It’s also about taking care of what we have today.