Showing posts with label Management. Show all posts
Showing posts with label Management. Show all posts

30 January 2025

I Did Nazi This Coming

The Anglican Catholic Church, a conservative sect that split off from the Anglican/Episcopal Church (Catholic in this case is an adjective meaning universal) has defrocked one of their priests for giving a Nazi Salute during a speech.

Given said cleric's close ties to UKIP, I'm not surprised that he went all, "Seig Heil," though I am surprised that the church acted quickly and decisively: 

The Anglican Catholic Church said it had revoked the license of one of its priests Wednesday after he delivered “a gesture that many have interpreted as a pro-Nazi salute” at the National Pro-Life Summit in Washington days earlier.

Calvin Robinson, who had recently started work at St. Paul’s Anglican Catholic Church in Michigan, said his action was intended to imitate Elon Musk’s inauguration hand gesture that critics contended was a Nazi salute, which Musk has denied.

“I gave a talk at a pro-life event that seemed to go down well,” Robinson said on X. “The joke at the end was a mockery of the hysterical ‘liberals’ who called Elon Musk a Nazi for quite clearly showing the audience his heart was with them.”

Robinson, who maintains a large social media presence and was billed at the summit as a conservative commentator, declined to comment Thursday. The Anglican Catholic Church said in a statement that Robinson previously “had been warned that online trolling and other such actions (whether in service of the left or right) are incompatible with a priestly vocation and was told to desist.”

“Clearly, he has not, and as such, his license in this Church has been revoked,” the statement reads. “And we believe that those who mimic the Nazi salute, even as a joke or an attempt to troll their opponents, trivialize the horror of the Holocaust and diminish the sacrifice of those who fought against its perpetrators.”

When the fucking ACC has a better, more honest, and braver response to this than does the media or the Democratic Party establishment (There is no Democratic Party establishment), we are in a world of hurt.

24 February 2024

Unsurprising News of the Day

It turns out that return to office mandates don't improve company performance, they just make employees unhappy.

This is a feature, not a bug.  For hard core MBA types, an unhappy workforce is an unalloyed good.

They see employee misery as a metric that indicates that their own overpaid incompetence is working. 

………

Then, bosses began calling their employees back to the office. Many made the argument that the return-to-office (RTO) policies and mandates were better for their companies; workers are more productive at the office, and face-to-face interactions promote collaboration, many suggested. But there's little data to support that argument. Pandemic-era productivity is tricky to interpret, given that the crisis disrupted every aspect of life. Research from before the pandemic generally suggested remote work improves worker performance—though it often included workers who volunteered to WFH, potentially biasing the finding.

For a clearer look at the effect of RTO policies after the pandemic, two business researchers at the University of Pittsburgh examined a sample of firms on the S&P 500 list—137 of which had RTO mandates and 320 that clearly did not between June 2019 and January 2023. The researchers collected publicly available data on each company, including financial data and employee reviews. They then looked at what factors were linked to whether a firm implemented an RTO policy—such as the company's size, financial constraints, and CEO characteristics—as well as the consequences of the RTO mandates—employee satisfaction and financial metrics of the firms.

Overall, the analysis, released as a pre-print, found that RTO mandates did not improve a firm's financial metrics, but they did decrease employee satisfaction.

Managers are not motivated by productivity or efficiency.  Instead, they feel that, too quote Blazing Saddles, "Gotta protect our phony baloney jobs."

Harrumph.

12 May 2023

So Nu?

It is not surprising that recent studies have shown that are more satisfied at work than they have been since the Reagan administration.

First, these workers are no longer living and dying for employers who don't give a sh%$ about them, and second, they understand taht there is still a labor shortage, and so that they can go elsewhere.

Their employers know that too, which means that the formerly omnipresent cruelty for its own sake that characterized American management has been toned down:

Job satisfaction hit a 36-year high in 2022, reflecting two effects of the tight pandemic labor market: The quality of jobs improved as wages and work flexibility increased, and workers moved into positions that were a better fit.

Last year, 62.3% of U.S. workers said they were satisfied with their jobs, according to new data from the Conference Board, up from 60.2% in 2021 and 56.8% in 2020. The business-research organization polled workers on 26 aspects of work, and found that people were most content with their commutes, their co-workers, the physical environment of their workplace and job security.

Among the happiest workers: people who voluntarily switched jobs during the pandemic and individuals working in hybrid roles with a mix of in-person and remote work. Men’s satisfaction was higher than women’s in every component, especially in areas such as leave policies, bonus plans, promotions, communication and organizational culture.

There's a surprise.  Not having to go into the office all the time, and ditching particularly abusive bosses for another workplace increase worker satisfaction.

Hoocoodanode?

07 March 2023

Adventures in Crappy Management

I am referring, of course, to Elon Musk where we are having a serious of failures.

First, or always that yesterday's outage happened because there was literally only one employee doing all the work completely rewriting the API to force 3rd party developers to pay.  (As Anna Russel would say, "I'm not making this up, you know.")

As to how much of this is from sort staffing, and how much this comes from Musk's directing people at every shiny object he sees like some sort of hyperactive squirrel on cocaine, is left is an exercise for my reader (s).

Rather more significant is something revealed far down on a BBC story about how Musk's mendacious malfeasance has led to an explosion of harassment and threats on the site, we find this little factoid, which shows that Elon doesn't just hate his employees, he is terrified of them:

The level of disarray, in his view, is because Mr Musk doesn't trust Twitter employees. He describes him bringing in engineers from his other company - electric car manufacturer Tesla - and asking them to evaluate engineers' code over just a few days before deciding who to sack. Code like that would take "months" to understand, he tells me.

He believes this lack of trust is betrayed by the level of security Mr Musk surrounds himself with.

Wherever he goes in the office, there are at least two bodyguards - very bulky, tall, Hollywood movie-[style] bodyguards. Even when [he goes] to the restroom," he tells me.

So the little snowflake built Musk is scared the possibility that one of his employees might act to him like he acts to them.

What a pathetic little man.

17 February 2023

This May be a New Record

From announcement of intent to organize to illegal firings and an NLRB complaint in 24 hours  is anyone surprised that it is Tesla that did this?

This is not going to end until Elon Musk is frog marched out of his offices in handcuffs:

Tesla has reportedly fired employees at its Buffalo, NY, gigafactory just a day after workers announced plans to unionize.

In a complaint filed with America's National Labor Relations Board and viewed by The Register, representatives from the Rochester regional Workers United joint board named 18 employees they say were terminated from the Autopilot department at the gigafactory "in retaliation for union activity and to discourage union activity."

………

The Buffalo workers were reportedly pushed to unionize after Tesla shut down an internal channel that employees used to complain about their jobs.

………

The union said in its statement that remaining Tesla employees received an email at 1900 on the day of the firings, informing them of a new policy prohibiting the recording of workplace meetings without all participants' consent.

"This policy violates federal labor law and also flouts New York's one-party consent law to record conversations," Tesla Workers United said. 

The union asked in its complaint for injunctive relief under section 10(j) of the National Labor Relations Act, which would restore the employee's status before the labor violation occurred while allowing the NLRB time to investigate.

………

The NLRB has already found Tesla guilty once before of suppressing union activity, and the company has also been accused of improperly terminating employees. Suffice it to say, it's not beyond the realm of possibility that Tesla's guilty of these allegations as well.

Violations of labor laws, securities fraud, an alleged sexual assault (and subsequent offer of a pony), etc.

Why the hell is this guy not wearing an ankle monitor awaiting trial?

12 February 2023

How Small is Elon Musk's Penis Anyway?

In his latest bit of dysfunctional management, Elon Musk fired a principal engineer at Twitter for telling him that his engagement numbers had fallen because people were less interested in him.

I get that Musk, like the rest of the flying-monkey snowflakes, is insisting that Twitter is somehow "Shadow Banning" conservative content.

The fact that the numbers tell a different story should not be a firing offense.

Then again, a narcissistic psychopath should not be managing anything bigger than a Fotomat:

For weeks now, Elon Musk has been preoccupied with worries about how many people are seeing his tweets. Last week, the Twitter CEO took his Twitter account private for a day to test whether that might boost the size of his audience. The move came after several prominent right-wing accounts that Musk interacts with complained that recent changes to Twitter had reduced their reach.

On Tuesday, Musk gathered a group of engineers and advisors into a room at Twitter’s headquarters looking for answers. Why are his engagement numbers tanking?

“This is ridiculous,” he said, according to multiple sources with direct knowledge of the meeting. “I have more than 100 million followers, and I’m only getting tens of thousands of impressions.”

One of the company’s two remaining principal engineers offered a possible explanation for Musk’s declining reach: just under a year after the Tesla CEO made his surprise offer to buy Twitter for $44 billion, public interest in his antics is waning.

Employees showed Musk internal data regarding engagement with his account, along with a Google Trends chart. Last April, they told him, Musk was at “peak” popularity in search rankings, indicated by a score of “100.” Today, he’s at a score of nine. Engineers had previously investigated whether Musk’s reach had somehow been artificially restricted, but found no evidence that the algorithm was biased against him.

Musk did not take the news well.

“You’re fired, you’re fired,” Musk told the engineer. (Platformer is withholding the engineer’s name in light of the harassment Musk has directed at former Twitter employees.)

Is it just me, or do Elon Musk's interactions with his employees resemble the bunker scene from downfall?

This, along with reports that Musk has basically instructed Twitter staff to ignore its consent degree with the FTC does not bode well for the social media platoform.

10 January 2023

What the Fuck?

In great moments in MBA management there cannot me much that tops Southwest Airlines promoting the executives responsible for their catastrophic meltdown in December.

I guess that being an MBA means never having to say you're sorry.

Seriously, there is a reason that our pampered elites are incompetent, they can only fail up:

In the wake of a Christmas meltdown that saw it cancel some 16,700 flights, one would expect heads to roll at Southwest Airlines, but that's not the case.

Instead, several of the company's leaders - including the VP in charge of planning its aircraft network - are being promoted.

Southwest announced a quintet of leadership promotions Monday that it said are part of structural changes that began last September and which "will strengthen our operational execution and better serve our people and customers."

The most notable promotion is going to Adam Decaire, SWA's former vice president of network planning, who is now the company's senior veep of network nlanning and Network Operations Control (NOC).


SWA describes its NOC as "the heart for major operational decisions and coordination," which includes employees like dispatchers, meteorologists, crew schedulers and others who keep its network of planes moving smoothly ... usually.

Southwest said Decaire's promotion "creates a tighter feedback loop between schedule design and schedule execution while adding resiliency and reliability to the network," and said he has championed the design and deployment of new technologies and solutions for network planning at SWA.

Seriously?  These guys are getting fucking promotions?

Can you say death spiral?  Good, I knew you could.

02 January 2023

An Outbreak of Sanity

Following being exposed to a potential lethal pandemic and other mistreatment by their employers, employees are less willing to go for that proverbial "Extra Mile" for the benefit of their bosses.

People are increasingly unwilling to work outrageous overtime to cover their bosses mistakes

Where have all the go-getters gone?

At law firm Nixon Peabody LLP, associates have started saying no to working weekends, prompting partners to ask more people to help complete time-sensitive work. TGS Insurance in Texas has struggled to fill promotions, and bosses often have to coax staffers to apply. And Maine-based marketing company Pulp+Wire plans to shut down for two weeks next year now that staffers are taking more vacation than they used to.

“The passion that we used to see in work is lower now, and you find it in fewer people—at least in the last two years,” says Sumithra Jagannath, president of ZED Digital, which makes digital ticket scanners. The company, based in Columbus, Ohio, recently moved about 20 remote engineering and marketing roles to Canada and India, where she said it’s easier to find talent who will go above and beyond.

Since the onset of the pandemic, several employees have asked for more pay when managers asked that they do more work, she says. “It was not like that before Covid at all,” she adds.

This  is a welcome development.

Many white-collar workers say the events of the past three years have reordered their priorities and showed them what they were missing when they were spending so much time at the office. Now that normalcy is returning, even some of the workers who used to be always on and always striving say they find themselves eyeing the clock as the day winds down, saying no to overtime work or even taking pay cuts for better work-life balance.

The reduced ambition can leave companies needing more people to do the same amount of work, something that ultimately could be a drag on American economic productivity. And bosses are openly considering the ramifications. Comments by Home Depot Inc. co-founder Bernie Marcus that “nobody works, nobody gives a damn,” with possible implications for the future of capitalism, in the Financial Times spread quickly this week. A spokeswoman for the retailer said: “Bernie Marcus retired from The Home Depot more than 20 years ago and does not speak on behalf of the company.”

Given the state of the US economy, it could be argued that increased leisure time, and increased employment generally would be a boost to the US economy.

Consumer spending, and guys working 60 hours a week is what drives the economy.

………

Even in hard-charging fields like law and finance, where all-nighters aren’t uncommon, some professionals are objecting to the grind. A group of first-year analysts at Goldman Sachs Group Inc. complained to bank leaders last year that they were working an average of 95 hours a week and that job stress had harmed their physical and mental health. Goldman, in response, said it would hire additional bankers and more strictly enforce boundaries around working hours. In an American Bar Association survey of nearly 2,000 members this year, 44% of young lawyers said they would leave their jobs for a greater ability to work remotely elsewhere.

………

The attitude shift stretches well beyond fields where extreme hours have been the norm. It also appears to cross geographies and span generations. Early in the pandemic, corporate leaders blamed young workers for not wanting to work as hard as their older counterparts, says Brian Balonick, the regional managing partner of law firm Fisher Phillips LLP’s Pittsburgh office, specializing in labor. Now, he says, there’s a realization that the way Americans want to work has changed more widely.

………

Damon Diamantaras, CEO of Houston-based TGS Insurance, says he notices the change when promotion opportunities come up at the 200-employee independent insurance agency. A decade ago, new hires would typically ask within weeks what it took to be promoted to manager, he says. Now, more times than not, he says, managers need to proactively identify candidates for higher positions—and seek them out, instead of waiting for workers to raise their hands. He says he tells staff at company meetings to consider their futures at the firm and that many are capable of more than they realize.

These days, many workers are content doing the same job they’ve done, Mr. Diamantaras says. The pay is comfortable, the company is stable and many workers want to make time for friends and activities: “That’s OK, but you have to have people—we constantly look for people—who have drive, that we feel like we can promote to higher-paying jobs in the organization.”

These folks realize that the promises of promotions is a lie.

The game is to get 10 people to work their asses off for a position that only one of them will get.

………

In an August survey of 1,234 HR employees, 45% said their organization has struggled more than usual to motivate employees to work beyond the required scope of their job in the past six months, according to the Society for Human Resource Management, which conducted the poll.

………

Many workers say they see little connection between working hard and being rewarded. About half of the 1,071 respondents to a May survey by The Wall Street Journal and NORC at the University of Chicago said they don’t have a good chance of improving their standard of living, compared with 27% who said they do. The 27% figure was a 20 percentage-point drop from a year earlier. About 60% said they were pessimistic about most people’s ability to achieve the American dream.

I call this embracing reality.

People are realizing that being on the treadmill gets you nowhere.

The status quo from the before times was unsustainable.  It was running on goodwill built up before the Reagan era, essentially eating morale seed corn for years, and to quote Herbert Stein, "If something cannot go on forever, it will stop."

19 August 2022

It's Called Doing Your F@#$ing Job

It appears that the Harvard MBA types are having conniptions over a phenomenon called, "Quiet Quitting."

Some employees, instead of putting in long hours of unpaid overtime and volunteering at every opportunity, instead come into work when they are supposed to, do their assigned tasks, and at the end of the week day, go home.

They also do not check their emails or Slack on the weekends or while on vacation........the horror.

It is eminently reasonable for employers to demand that their employees do their jobs.

It is not reasonable at all for employers to demand that their employees destroy their families, their health, and their lives to demonstrate performative overwork and anxiety.

Lisa Souza, an insurance claims adjuster, regularly volunteered to work on weekends and holidays but the strain was compounded during the pandemic as colleagues retired early or stayed home out of health concerns.

Her workload increased significantly, and she was given projects outside her field, such as setting up new software applications.

......

So in spring of last year, “I said I’m done. I’m not going to volunteer anymore.”

Millions of Americans are taking a similar approach. Burned out after logging excessive hours or duties during COVID-19, they’re resolving to meet their job requirements but not go beyond. No toiling late into the night. No calls on weekends. And no pushing themselves to the brink even during regular business hours.

......

The mindset even has a trendy new moniker, “quiet quitting,” popularized by TikTok creator Zaid Khan in a video late last month that has drawn millions of views.

The idea that self destructive overwork is owed to an employer is dangerous and wrong.

Posted via mobile

20 June 2022

Tweet of the Day


This, ironically enough, is truer than taxes.

23 May 2022

Maybe You Should Have Reported This When It Mattered

So, some anonymous New York Times chose a the hed, "How Jack Welch’s Reign at G.E. Gave Us Elon Musk’s Twitter Feed," for an article which spends much of its time detailing just how complete and how poisonous the fraud during Welch's tenure at General Electric.

The headline buries the revelation that Jack Welch fraudulently massaged GE's finances to hit the numbers for nearly two decades.

This was clear when Jack Welch was defrauding shareholders while he was still running GE. 

GE beat its numbers every quarter for nearly 20 years.  It was a preternaturally smooth curve, much like what we saw from Bernie Madoff.

In so doing, he shut down much of GE's manufacturing and moved into finance, and now GE has collapsed, and was broken into separate component parts.

Finance reporters had to be willfully blind not to notice this in real time:

When Jack Welch died on March 1, 2020, tributes poured in for the longtime chief executive of General Electric, whom many revered as the greatest chief executive of all time.

David Zaslav, the C.E.O. of Warner Bros. Discovery and a Welch disciple, remembered him as an almost godlike figure. “Jack set the path. He saw the whole world. He was above the whole world,” Mr. Zaslav said. “What he created at G.E. became the way companies now operate.”

People are still trying to emulate him, and his proteges are still running companies into the ground.

………

Yet a closer examination of the Welch legacy reveals that he was not simply the “Manager of the Century,” as Fortune magazine crowned him upon his retirement.

Rather, he exerted a powerful and lasting influence on American business, informing how workers are treated, how shareholders are rewarded and how C.E.O.s comport themselves in an increasingly divisive age. When Donald J. Trump is elected president, when Jeff Bezos argues about inflation with the White House, when Elon Musk negotiates his $44 billion deal to buy Twitter by using the poop emoji — this is the world that Jack Welch helped create.

This is literally the one of two references to Elon Musk losing what is left of his sanity on Twitter, and comparing it to Welch's post retirement antics, but some editor decided that this afterthought needed to be the hed, because  ……… ¯\_(ツ)_/¯

For the past several years, I have written the Corner Office column for The Times, speaking with hundreds of executives about their careers and approaches to leadership. And time after time, Mr. Welch’s name kept coming up. Some wanted to model themselves after him, while others sought to define themselves in opposition to all he stood for. Either way, it was clear that Mr. Welch still looms over the corporate world, living rent-free in the minds of C.E.O.s around the globe.

 And this is why there should have been a reckoning when Welch was still alive, or, better yet, while he was still running GE into the ground.

………

Almost immediately after Mr. Welch retired in September 2001 with a $417 million severance package, G.E. went into a tailspin from which it would never recover.

His pupils, though, went on to run dozens of other major companies, including Home Depot, Albertson’s, Chrysler and Boeing. Most of them failed.

(emphasis mine)

Ouch, that's gonna leave a mark. 

More importantly, Jack Welch left a legacy of control fraud that has metastasized throughout the American economy:  Hit the numbers by any means, fair or foul, get stock options, and cash out.

………

G.E., too, is still reckoning with Mr. Welch’s legacy. For two decades after he retired, a succession of C.E.O.s tried and failed to return the company to its former glory. Then last year, G.E. management admitted defeat and made an announcement — the company would be broken up for good.

This is what it means when someone says that they, "Want to run the government like a business."

If you hear this, run away.

………

G.E. was worth $14 billion when Mr. Welch became C.E.O., just months after Ronald Reagan took office. Not long before Mr. Welch retired, just days before Sept. 11, 2001, the company was worth $600 billion, the most valuable company on Earth.

But the ways in which Mr. Welch created so much shareholder value often did more harm than good.

He was a compulsive dealmaker, fueling G.E.’s growth with a relentless series of mergers and acquisitions that took G.E. far from its industrial roots and set in motion a wave of corporate consolidation that would reduce competition in industries as diverse as airlines and media.

He closed factories and fired employees by the tens of thousands, unleashing a series of mass layoffs that destabilized the American working class. He devised systems like “stack ranking,” which mandated that the bottom 10 percent of workers be fired each year, and took root at other companies. And he embraced offshoring and outsourcing, sending labor overseas and turning to other companies to provide back-office functions like accounting and printing.

It was enough to earn him the nickname he hated but could never shake: “Neutron Jack,” a reference to the neutron bomb, which purportedly kills people while leaving buildings intact.

But more than the downsizing or the dealmaking, it was Mr. Welch’s obsession with finance that allowed him to steadily inflate G.E.’s valuation in the public markets.

G.E. was an industrial company when he took over — making most of its money selling appliances, light bulbs, power turbines and jet engines. By the time he retired, the company derived much of its profit from GE Capital, which was essentially a giant unregulated bank. Mr. Welch called it “the blob” — it was an amorphous, ever-changing collection of financial assets, capable of delivering whatever adjustments were most advantageous to the parent company in a moment’s notice.

The term for this is fraud.

………

Mr. Welch denied that GE Capital was employed as a tool to keep the company’s stock price rising. “We managed businesses — not earnings,” he once said. But his own deputies told a different story, acknowledging that the finance division was used to keep the stock price ticking up.

“There was very little transparency,” said Beth Comstock, a longtime G.E. marketing executive. “G.E. had a financial army that was able to close the quarter the way we’d said we would.”

Mr. Welch was never called to account for this questionable financial engineering while he was C.E.O. But in 2009, G.E. announced that it had settled sweeping accounting fraud charges with the Securities and Exchange Commission that pointed to decades of impropriety.

"Impropriety," my ass.  This was fraud.

………

This wasn’t a one-off anomaly, as the S.E.C. made clear. Distorting earnings was a well established practice inside the company. In its complaint, the S.E.C. took pains to note that G.E. met or beat analyst expectations every quarter from 1995 through 2004.

………

The roaring success Mr. Welch found at G.E. inspired countless imitators, as an entire generation of managers sought to emulate his techniques, his growth strategies and his values. And in G.E., Mr. Welch had the perfect apparatus to disseminate his ideology.

For the better part of a century, G.E. was the most influential company in the country when it came to organizational design and executive development.

Bernie Madoff levels of consistency, as is described in the article they cheated in order to, "Beat analysts’ estimates for nearly 80 quarters in a row.

And what were the consequences of this?  More fraud and incompetence at other companies:

………

For a time in the early 2000s, five of the top 30 companies in the Dow Jones industrial average were run by men who had worked for Mr. Welch. “That’s why they got hired,” said William Conaty, G.E.’s longtime chief of human resources. “Because they had the playbook. They had the G.E. tool kit. And boards back then thought that was the answer.”

………

The Welch protégés who struck out on their own rarely fared well. At Home Depot, Albertson’s, Conseco, Stanley Works and many other companies, the same story seemed to repeat itself ad infinitum.

A G.E. executive was named C.E.O. of another company. News of the appointment sent the stock of that company soaring. The incoming leaders were lavished with riches when they took their new jobs, signing multimillion-dollar contracts that ensured them a gilded retirement, no matter how well they performed. A period of job cuts usually ensued, and profits sometimes rose for a few quarters, or even a few years. But inevitably, morale cratered, the business wobbled, the stock price sank and the Welch disciple was sent packing.

………

More than any company besides G.E., it was Boeing that was most directly shaped by Mr. Welch.

Over the past 25 years, a succession of men who worked for Mr. Welch refashioned the airplane maker’s culture to resemble G.E.’s, transforming a company that once made a priority of aeronautical engineering into one that thrived on financial engineering.

As I have noted before Boeing can't make aircraft any more

The same could be said for much of American industry, which is one reason while transnational supply chains breaking down has had such a devastating effect on the economy.

Heck of a legacy.  

"Neutron" Jack is to decent corporate governance as Mary Mallon is to the catering industry.

28 April 2022

Take Off Your Engineering Hat and Put On Your Management Hat

It appears that Boeing has lost the ability to develop and manufacture an aircraft, and the continuing saga of the 787 clusterf%$# provides further confirmation of this fact.

Somewhere in the bowels of the company, there are still people who can build airplanes, but when you look at their failures, the 737 MAX, the outsourcing of crucial components on the 787, and their moving production to South Carolina just to f%$# with the unions, it is clear that its problem is driven by the MBA culture that replaced its engineering driven culture in the 1990s.

They still cannot make a 787 properly:

For years, Boeing and the Federal Aviation Administration handled 787 Dreamliner deliveries as though the perfect was the enemy of the good.

The FAA allowed the plane maker to deliver the wide-body jets with some minor flaws, so long as there was no immediate threat to safety. The expectation was that Boeing would fix such defects after the planes began carrying passengers, according to government officials and current and former Boeing executives.

That approach doesn’t fly anymore. Two deadly crashes of a different Boeing airplane, the 737 MAX, ushered in a new era of intense scrutiny of everything rolling out of Boeing’s factories.

The result has been a string of Dreamliner delays that have become headaches for both Boeing and the airlines waiting for delivery of scores of 787s worth more than $25 billion. Production snafus have popped up one after the other. Some of the latest involve titanium parts, glue and fasteners, people familiar with the matter said.

………

The FAA will no longer haggle over whether Boeing can deliver 787s that diverge from agency-approved designs and federal regulations. “Before, we’d work it out,” said one government official familiar with the FAA’s Dreamliner work. Now, this official said, “We’re not negotiating.”

Amid the scrutiny, Boeing employees found defects on their own and began taking a harder look at how the company produced Dreamliners. They found more problems.

………

It isn’t that Boeing suddenly stopped making Dreamliners properly. It found previously unknown production problems that in many cases had introduced minor defects in planes already flying. Those led to more discoveries, which fueled more questions from regulators.

………

In February, the FAA further tightened its oversight of the Dreamliner. It said its inspectors would check each jet individually, rather than let the plane maker perform routine final safety signoffs, as the FAA had permitted it to do for years.

………

After finding the Dreamliner defects, Boeing has run stress tests to determine whether the structure of any 787s with such defects in airlines’ fleets could easily withstand extreme flying conditions. In August 2020, Boeing teams identified eight in-service Dreamliners that didn’t meet “limit load requirements,” and recommended airlines ground them for immediate fixes.

To quote Clarke and Dawe, "The front fell off.

………

As Boeing’s factory churned out more planes, Boeing employees kept looking for additional flaws. The company halted Dreamliner deliveries in October 2020 after it found more flaws and widened inspections. The process was initiated by Boeing, which reported the findings to the FAA, according to people familiar with the matter.

………

Federal lawmakers strengthened protections for employees in Boeing’s Organization Designation Authorization, or ODA, unit, who are empowered to work on the FAA’s behalf. The agency now wants to use Boeing’s ODA unit as an additional layer of scrutiny: in-house experts who are more familiar than the FAA’s staff with the Dreamliner.

I believe that the term for this is, "Death Spiral."

23 April 2022

Don't Buy Starbucks

First, their coffee tastes burnt, and second, they treat their employees like crap.

The National Labor Relations Board issued a complaint against Starbucks on Friday for what the agency said was the unlawful firing of seven employees in Memphis in retaliation for seeking to unionize.

The labor board said the company fired the workers in February because they “joined or assisted the union and engaged in concerted activities, and to discourage employees from engaging in these activities.”

………

Starbucks did not immediately comment but said at the time that it had fired the workers for violating safety and security policies, including allowing members of the media into the store to conduct interviews after hours and failing to wear masks during the encounter.

Separately on Friday, the labor board regional office in Arizona filed a petition in federal court seeking the immediate reinstatement of three Phoenix workers it says Starbucks unlawfully retaliated against in response to their union activities. The labor board office had issued a complaint against the company in March making formal accusations of retaliation in the case.

The office argued in court on Friday that it stood a “substantial likelihood of success” in litigating the complaint and that Starbucks was likely to engage in similar acts during the proceedings unless its conduct was “immediately enjoined and restrained.”

This is not an individual store issue, it flows from the top, as shown when Starbucks CEO, Founder, and huge schmuck Howard Schultz was caught on video exhorting managers to fight dirtier against unions.

This is not a company that you want to patronize.

30 March 2022

The Moral Bankruptcy of Access Journalism

I get it. Every journalist who has graduated from journalism school since 1977 has wanted to be in an underground parking lot interviewing Mark Felt.

The problem is that it produces really crappy journalism, and leads reporters, and editors, to do REALLY stupid things as "Beat Sweeteners".

At CBS, senior (mis)management has decided to hire Mick Mulvaney’s as a talking head, because they think that they will need Republican good will to get stories when they take over the House and Senate next year.

So, they are bringing in someone who has blithely and repeatedly lied to the press, and paying him a salary, because they fear that Republicans won't talk to them otherwise.

It appears that CBS News’s co-president Neeraj Khemlani does not understand that if you practice this sort of journalism, they talk to you because it serves their needs, and not that of the 5th estate.

CBS News’s decision to hire former Trump administration official Mick Mulvaney as a paid on-air contributor is drawing backlash within the company because of his history of bashing the press and promoting the former president’s fact-free claims.

But a top network executive seemed to lay the groundwork for the decision in a staff meeting earlier this month, when he said the network needed to hire more Republicans to prepare for a “likely” Democratic midterm wipeout.

“If you look at some of the people that we’ve been hiring on a contributor basis, being able to make sure that we are getting access to both sides of the aisle is a priority because we know the Republicans are going to take over, most likely, in the midterms,” CBS News’s co-president Neeraj Khemlani told the staff of the network’s morning show, according to a recording of his comments obtained by The Washington Post. “A lot of the people that we’re bringing in are helping us in terms of access to that side of the equation.

 ………

In February 2020, while serving as President Donald Trump’s interim chief of staff, Mulvaney said that media coverage of the growing coronavirus pandemic was meant “to bring down the president.” He also infamously defended a Trump administration decision to withhold military aid from Ukraine for political purposes, and predicted in a Nov. 7, 2020, Wall Street Journal opinion column that Trump would gracefully accept electoral defeat.


“I know everyone I talked to today was embarrassed about the hiring,” said a CBS News employee who spoke on the condition of anonymity because they were not authorized to comment. The frustration, this person said, was less about Mulvaney’s high-ranking role in the Trump administration and more about the inaccuracy of some of his past comments.”

It appears that William Lumbergh is prowling the halls at 530 W. 57th Street.

09 March 2022

Maybe If the Pay and Work Environment Were Not Complete Pants

Nearly 5 million people quit their jobs in January.

It seems that in all the hand wringing about the, "Great Resignation," people ignore the fact that if these were decent jobs who paid a living wage and whose managers even made the smallest attempt to be a, "Mindful human being," these people would not be running for the doors:

Some 4.3 million Americans quit or changed jobs in January, edging down a bit compared with December but still in record-high territory in yet another sign that workers continue to have the upper hand in a tight labor market.

Employers hired 6.5 million people in January, while reporting 11.3 million job openings that month, as the omicron coronavirus variant picked up speed in many parts of the country, according to a new report by the Bureau of Labor Statistics.

………

The number of people who quit their jobs decreased slightly, by 151,000, in January. Even so, quits in the finance and insurance sector rose by 30,000, an indication that white-collar workers are looking for new opportunities as many offices move ahead with reopening plans.

We have a work culture in the United States that fetishizes cruelty.

Just be glad that these employees are leaving your sorry asses, and not setting fire to your offices while you are inside.


05 November 2021

Maybe You Should Try Not Killing Your Employees

After years of safety issues, South Korea has implemented a workplace safety law that could hold executives accountable for workplace injuries, and executives, particularly foreign executives are concerned (Panicked) about this.

Perhaps, instead of freaking out at the possibility of being frog-marched out of your offices in handcuffs, you should stop cutting corners with regard to safety:

Foreign businesses in South Korea have warned that a new workplace safety law due to come in force next year will undermine the country’s appeal as a destination for overseas companies.

The American and European chambers of commerce in Seoul said the Severe Accident Punishment Act, which will take effect in January, has exacerbated longstanding concerns about criminal penalties for even minor regulatory infractions.
 

………

Under the new law, senior executives could be held criminally responsible for a range of accidents and work-related injuries and illnesses unless they can demonstrate compliance with a long list of criteria. Convicted executives face a fine and a minimum one-year prison sentence.

“CEOs in Korea — whether foreign or Korean — are personally liable for so many things that are beyond their control,” said James Kim, chair of the American Chamber of Commerce in Korea. “They are asking why they should be taking on all these personal risks to come and work here.”

American Chamber of Commerce in Korea?  Not surprising that they want slap on the wrist fines to make killing workers just another cost of doing business.


………

But advocates say the law is necessary because South Korea has one of the highest industrial death rates in the developed world, with more than 2,000 work-related fatalities reported last year, according to the labour ministry.

“Companies should invest more in safety, not just pursue profits relentlessly,” said Kim Woo-chan, a business professor at Korea University. “If they implement safety measures thoroughly, this will clearly help prevent serious work injuries.”

One of  the reasons that the RoK is attractive as a business location is that you can kill workers and emerged unscathed.

That's just wrong.

………

“There’s just way too much criminal liability in Korean law — whether it’s maintenance issues, environmental issues, employment issues, customs issues, or tax issues. Korea and its economy would be much better served if it adopted a much wider range of administrative fines instead.”

Administrative fines instead, meaning that companies profit from the behavior, and the the parties responsible are never held accountable.

That's a lousy way to run a society or a business.

28 August 2021

The Culture of Consultants

Something that has been ignored in the rapid collapse of Afghanistan is that this failure was largely driven by the culture of consultants that permeates government in the United States.

Matt Stoller puts it pithily when he notes that, "The War in Afghanistan Is What Happens When McKinsey Types Run Everything."

If you are relying on consultants to make your decisions, you are failing, because managerialism is a recipe for disaster.

The problem is that the leadershiip of the Pentagon have bought into :

In 2017, Netflix put out a satirical movie on the conflict in Afghanistan. It was titled War Machine, and it starred Brad Pitt as an exuberant and deluded U.S. General named Glen McMahon. A fitness fanatic nicknamed ‘the Glanimal’ by his crew of adoring frathouse henchmen, McMahon is modeled on the real-life military leader Stanley McChrystal, who ran the surge in Afghanistan before being fired for saying disparaging things about Obama administration officials (including then VP Biden) on the record to Rolling Stone magazine.

………

In fact, McChrystal and much of our military leadership is tight with consultants like McKinsey, and that whole diseased culture from Harvard Business School of pervasive over-optimism and finance-venture capital monopoly bro-a-thons. McKinsey itself had involvement in Afghanistan, with at least one $18.6 million contract to help the Defense Department define its “strategic focus,” though government watchdogs found that the "only output [they] could find" was a 50-page report about strategic economic development potential in Herat, a province in western Afghanistan.” It turns out that ‘strategic focus’ means an $18.6 million PowerPoint. (There was reporting on this contract because Pete Buttigieg worked on it as a junior analyst at McKinsey, and he has failed upward to run the Transportation Department.)

I bring War Machine up because of today’s debate over Afghanistan. While there is a lot of back and forth about whether intelligence agencies knew that the Taliban would take over, or what would happen if we left, or whether the withdrawal could be done more competently, all you had to do to know that this war was a sh%$show based on deception and idiocy at all levels was to turn on Netflix and watch this movie. Or you could read any number of inspector general reports, leaked documents, articles, talk to any number of veterans, or use common sense, which, polling showed, most Americans did. (Marine vet Lucas Kunce gives a nice rundown of the problem in this interview). I mean, it’s not like a major international media outlet printed a multi-part expose, which became a handy book, detailing the fact that everyone running the show knew it was an unwinnable mess nearly a decade ago. Oh, wait

In other words, the war in Afghanistan is like seeing management consultants come to your badly managed software company where everyone knows the problem is the boss’s indecisiveness and cowardice, except it’s violent and people die. 

I mean, U.S. military leaders, like bad consultants or executives, lied about Afghanistan to the point it was routine. Here are just a few quotes from generals and DOD spokesmen over the years on the strength of the Afghan military, which collapsed almost instantly after the U.S. left.

………

Going back to the last significant victory, the allies won World War II in large part for two reasons. First, the Soviet Union sacrificed 27 million people defeating the Nazis, and second, the U.S. military, government, labor, and business leaders were exceptionally good at logistics. The U.S. military had at least a dozen suppliers for each major weapons system, as well as the ability to produce its own weaponry, the government had exceptional insight into the U.S. economy, and New Dealers had destroyed the power of the Andrew Mellon and J.P. Morgan style short-term oriented financiers and monopolists who had controlled the industrial sinews of the country.

Today, this short-termism has taken over everything, including the military, which is now dominated by McKinsey-ified glory hounds without wisdom and defense contractors with market power. And this leadership class hasn’t just eroded our strategic capacity, but the very ability to conduct operations. Two days ago, Afghan General Sami Sadat published a piece in the New York Times describing why his army fell apart so quickly. He went through several important political reasons, but there was an interesting subtext about the operational capacity of a military that is so dependent on contractors for sustainment and repairs. In particular, these lines stuck out.

Contractors maintained our bombers and our attack and transport aircraft throughout the war. By July, most of the 17,000 support contractors had left. A technical issue now meant that aircraft — a Black Hawk helicopter, a C-130 transport, a surveillance drone — would be grounded.

 The contractors also took proprietary software and weapons systems with them. They physically removed our helicopter missile-defense system. Access to the software that we relied on to track our vehicles, weapons and personnel also disappeared.
………

I suspect the problem isn’t simply related to Afghanistan, because these kinds of problems are not isolated to the Afghan army. Last month, I noted that American soldiers are constantly complaining that bad contracting terms prevent them from fixing and using their own equipment, just as Apple stops consumers from repairing or tinkering with their iPhones. In 2019, Marine Elle Ekman noted that these problems are pervasive in the U.S. military.

………

More fundamentally, the people who are in charge of the governing institutions in our society are simply divorced from the underlying logistics of what makes them work. Everything, from the Boeing 737 Max to the opioid epidemic to the waste inside most big corporations to war, has been McKinsey-ified. And it’s all covered up with moral outrage, partisanship and culture warring, public relations, and management wisdom bullsh%$.

(%$ mine)

Until we destroy the culture of managerialism and consultancy, we will be unable to execute.

11 July 2021

Another Indication that Boeing Cannot Make Aircraft Anymore

If you follow airline production at all, it quickly becomes clear that airliners are sold to airlines at something very close to zero profit margins. The profit comes from supporting these aircraft throughout their lifetimes.

It appears that in its never ending MBA short-sited quest to maximize return on capital, Boeing is looking to abandon the physical part of support, and try to make its money from IP related rents.

I understand where these guys are coming from, they look at the return on capital for software companies and it makes them salivate like Pavlov's dogs would if the Russian physiologists was playing flight of the bumblebee on a Glockenspiel.

The problem is, as I noted almost exactly a decade ago, this simply does not work, instead it sets in motion a process of decline. (Quoting with slight edits here)

  • Once manufacturing is outsourced, process-engineering expertise can’t be maintained, since it depends on daily interactions with manufacturing. 
  • Without process-engineering capabilities, companies find it increasingly difficult to conduct advanced research on next-generation process technologies. 
  • Without the ability to develop such new processes, they find they can no longer develop new products.
  • In the long term, then, an economy that lacks an infrastructure for advanced process engineering and manufacturing will lose its ability to innovate.

Whether they know it or not, Boeing is making a conscious decision to leave the only part of airline manufacture that makes money.

It is also worth nothing that this was exactly the same strategy with its, "Risk Sharing Partners," on the 787, where Boeing had to reverse itself, and the quality issues remain to this day:

Boeing’s reshaping of its business amid internal struggles and the global passenger traffic downturn is touching nearly every aspect of the company’s air transport-focused operations, including parts of its services unit. One result appears to be added emphasis on leveraging proprietary elements and less focus on growth by aggregating aftermarket services.

“I expect services to continue to be a mid-single-to-double-digit growth portfolio,” President and CEO Dave Calhoun tells Aviation Week. “Our digital platform will be a double-digit grower and will take a lion’s share of our investment appetite with respect to services.”

………

BGS has not been spared in the company’s revamp. Once tapped by Boeing executives as a business that could hit $50 billion in annual revenue by the end of the decade, BGS is being retooled. While growth remains a goal, BGS will focus more on investing in products and services with high-capital-return potential, Calhoun says.

By this, they mean software and other IP controlled items, as opposed to physical product.


………

Boeing also will continue to generate aftermarket revenue from its own intellectual property (IP), including parts for its aircraft programs. However, the company is less focused on capturing as much work as possible and will take the most prudent approach on a case-by-case basis.

Boeing hopes to extract rents from whoever makes the parts, as opposed to making the parts.

………

While parts distribution will remain part of BGS’ activities, the days of it being a core focus may be coming to an end. Boeing has built a massive distribution business, primarily through its Aviall and KLX acquisitions. But Calhoun’s strategy may see further growth as not worth the investment.

“There are pieces of our portfolio that I am not likely to continue,” he said at the Bernstein Strategic Decisions conference in early June. “That really relates to delivering somebody else’s parts with no value added to a customer and suggesting that we add value, especially when it means I’ve got to invest a lot of capital underneath it. That’s not my idea of a big win,” he added.

Note that his idea of a "Big Win" is extracting rents through government subsidies in the form of IP regulation. 

It's another corporate giant sucking up public money.

………

“With respect to new airplanes and control of the [intellectual property], control of the technology, there’s an opportunity for us as we move forward to ensure Boeing gets its rightful share of the services opportunities attached to our IP contribution,” Calhoun says. “I think it will be significant.”

And here is the problem:  If you stop being involved in the process, your IP will over time become obsolete and irrelevant, and you will have lost the capability to generate new innovations upon which you could extract profits.

Eventually, Boeing's only product will be stock buybacks, but their return on capital will be stellar.

08 August 2020

Deliberate Sabotage

Trumps new appointed Postaster General has rearranged and decimated senior management in a part of the ongoing attempts of the Trump administration to undermine the viability of vote by mail.

It's been called a "Friday night massacre."

Trump is going to be dragged out of the White House kicking and screaming in January if Joe Biden and his Democratic Party establishment (There is no Democratic Party establishment) incompetents manage not to completely screw up the campaign:
Postmaster General Louis DeJoy unveiled a sweeping overhaul of the nation’s mail service, displacing the two top executives overseeing day-to-day operations, according to a reorganization memo released Friday. The shake-up came as congressional Democrats called for an investigation of DeJoy and the cost-cutting measures that have slowed mail delivery and ensnared ballots in recent primary elections.

Twenty-three postal executives were reassigned or displaced, the new organizational chart shows. Analysts say the structure centralizes power around DeJoy, a former logistics executive and major ally of President Trump, and de-emphasizes decades of institutional postal knowledge. All told, 33 staffers included in the old postal hierarchy either kept their jobs or were reassigned in the restructuring, with five more staffers joining the leadership from other roles.

The reshuffling threatens to heighten tensions between postal officials and lawmakers, who are troubled by delivery delays — the Postal Service banned employees from working overtime and making extra trips to deliver mail — and wary of the Trump administration’s influence on the Postal Service as the coronavirus pandemic rages and November’s election draws near.

………

Rep. Gerald E. Connolly (D-Va.), chair of the House subcommittee responsible for postal oversight, called the reorganization “a deliberate sabotage” to the nation’s mail service and a “Trojan Horse.”

………

The structure displaces postal executives with decades of experience, moving some to new positions and others out of leadership roles entirely, including McAdams, Williams and chief commerce and business solutions officer Jacqueline Krage Strako, who previously held the title of executive vice president and chief customer and marketing officer.

………

Earlier Friday, congressional Democrats demanded an investigation of DeJoy’s cost-cutting initiatives, which postal workers blame for delivery slowdowns.

A letter signed by Sen. Elizabeth Warren (D-Mass.), House Oversight Committee Chair Carolyn B. Maloney (D-N.Y.) and seven other Democrats, including Connolly, urged Postal Service Inspector General Tammy L. Whitcomb to examine how DeJoy came to implement policies that prohibit postal workers from taking overtime or making extra trips to deliver mail on time, and how such delays specifically affect election mail.
This is a toxic mix election tampering and Trump's vendetta against Amazon.

07 August 2020

Powerful Bank CEOs Lead to Money Laundering

A study shows that the more unchecked authority that bank CEOs have, the more likely that the banks will be involved in money laundering and other criminality.

Obviously, correlation does not prove causation, but ultra-powerful CEOs tend to be indistinguishable from sociopaths, so criminality logically follows their imperative to hit "the numbers".

We have seen again and again how rock-star CEOs lead to unbalanced people running companies for their own personal benefit and twisted egos:
Banks with powerful CEO’s and smaller, less independent, boards are more likely to take risks and be susceptible to money laundering, according to new research led by the University of East Anglia (UEA).

The study tested for a link between bank risk and enforcements issued by US regulators for money laundering in a sample of 960 publicly listed US banks during the period 2004-2015.

The results, published in the International Journal of Finance and Economics, show that money laundering enforcements are associated with an increase in bank risk on several measures of risk. In addition, the impact of money laundering is heightened by the presence of powerful CEOs and only partly mitigated by large and independent executive boards.
It's not just banks that need to abolish the Cult of the CEO.