🔁 Return and Refund Policy

Effective Date: January 23, 2026

1. Overview

Areena Design aims to provide high quality products. Customers may request a return or exchange under the conditions stated below.

2. Eligibility

Returned items must be unused, unworn, unwashed, and in original condition with tags intact. Proof of purchase is required.

3. Return Window

Return or exchange requests must be submitted within 30 days from the date of delivery. Requests after this period may not be accepted.

4. Return Process

To initiate a return or exchange, customers must email [email protected] with their order number and reason for return.
Areena Design will cover the cost of return shipping for approved returns, including international shipments to South Africa.

5. Refunds

Approved refunds are issued to the original payment method after inspection of the returned item.
Refund processing may take up to five business days after the item is received.
Original shipping charges are refundable for returns approved by Areena Design.

6. International Orders

For all international orders, including South Africa, Areena Design is responsible for any customs duties, taxes, or import charges. Customers will not incur additional fees.

7. Damaged or Incorrect Items

If an item arrives damaged or incorrect, customers must contact us within forty eight hours of delivery. Verified issues will be resolved through replacement or refund.

8. Contact

For return and refund inquiries, contact [email protected].