Hi there, thanks for reaching out! We're happy to help! I'm sorry to hear that you're having issues with the app. Our team needs some info about your device to help. Please use this link https://mobilityware.helpshift.com/a/solitaire/ to Contact Us with your ID MW-1065411 so our team can help. We look forward to hearing from you!