Propel Replay, Survey, Heatmap
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
-
Free plan available. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 4.9 (594)
- Developer
- Propel Commerce
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Stop losing sales to hidden issues: AI, replays, heatmaps & surveys optimize conversions fast
Trusted by 7,000+ Shopify stores to recover lost sales with session recording. Propel Replay shows you where shoppers abandon cart so you can fix the friction costing you sales. Watch session recordings, understand replays with AI, use heatmaps to spot ignored buttons, and run surveys to learn why shoppers didn't buy. Running ads? Identify bots and competitors draining your budget. AI insights flag conversion drops before they hurt revenue. CRO from real customer behavior. Installs in minutes.
- Watch LIVE & recorded session replays to spot friction & cart abandonment
- AI analyzes your replays so you can fix what's broken and optimize conversions.
- Use heatmaps to spot ignored add-to-cart buttons, distractions & broken layouts
- Run on-site surveys to learn the real reason shoppers didn't buy
- Spot bots & competitor clicks draining your ad spend with IP & traffic source
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Shopify Admin
- Analytics apps
- Checkout
- Marketing apps
- Product pages
Categories
Customer behavior
Marketing and sales
Pricing
Free Sampler
Free
Features
- 750 pageviews/mo.
- Live & recorded session replays
- 5 AI-powered replay summaries
- Unlimited heatmaps, 1 survey
- Full funnel and AI shopper analytics
- AI replay alerts and relevance scoring
- View cart contents and abandoned carts
- 30 days storage
Basic
$9.90 / month
or $77.22/year and save 35%
Features
- 20,000 pageviews/mo.
- Live & recorded session replays
- 30 AI-powered replay summaries
- Unlimited heatmaps
- Unlimited surveys
- Exclude IPs & countries
- See shopper IPs and customer details
- Advanced filters
7-day free trial
Plus
$14.90 / month
or $116.22/year and save 35%
Features
- 30,000 pageviews/mo.
- Live & recorded session replays
- 60 AI-powered replay summaries
- Unlimited heatmaps
- Unlimited surveys
- Exclude IPs & countries
- See shopper IPs and customer details
- Advanced filters
7-day free trial
Premium
$39.90 / month
or $311.22/year and save 35%
For Shopify Plus merchants, Enterprise plans start at $49.90/mo.
Features
- 80,000 pageviews/mo.
- Live & recorded session replays
- 150 AI-powered replay summaries
- Unlimited heatmaps
- Unlimited surveys
- Exclude IPs & countries
- See shopper IPs and customer details
- Advanced filters
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (594)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants value this app for its insightful data on customer behavior, aiding in resolving user experience issues and boosting conversion rates. Features like session recordings, heatmaps, and surveys are praised for identifying friction points. It's easy to set up, integrates well with Shopify, and offers detailed insights. The customer support is frequently commended for responsiveness, and the app is seen as cost-effective, especially for small businesses, with a generous free plan.
I like it, it's helped me fix quite a bit on my site I didn't realize was causing issues for customers
Hello friends at Hair Dance,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Hernane @ Propel Commerce
Price/quality is ok. Its low price, low quality compared to other options like LuckyOrange. I had a basic plan 9.90 per month and decided to switch to a free plan.
Standard billing practice is to retain access to premium features till the end of billed period. But, in this case, even though i had paid for a full month and switched before the end - my premium features were cancelled immediately.
I asked the support chat and they confirmed this is how it is. No warnings whatsoever that switching will cancel even already paid features. Its definitely not industry standard - and support mentioned "we will try to find out what went wrong". Maybe start by looking into standard practices and your policies.
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Reply to Chris (Propel). - thats not how that went. Read below:
As i explained the support employee using a hypothetical situation - what if i had just paid for a month and then cancelled? - he indeed mentioned that due to the very short window they would refund.
But in my situation where i had just a few days left of my paid cycle - it would not be the case as it is already cancelled.
So no, you did not offer me that, you also failed to offer me access to the features for the days i had left.
Thanks for the feedback and correction. Our agent should have offered you a refund for your unused plan time, and I've sent that along to you.
Please rest assured that we'll be shipping an improved downgrade flow in the next couple weeks that will keep those features active through the end of the billing cycle.
- Chris @ Propel Commerce
Good experience with the app so far. Keep up the good work. It would be great if the session recording post clicking of checkout button is also included.
Hello friends at DYUJA,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Support
App support provided by Propel Commerce.
Resources
Developer
Launched
June 17, 2021
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address
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Device and activity data
Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, orders, store analytics, Online Store
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View customers
Browsing behavior
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View orders
All order history for the last 60 days
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Edit store analytics
Web pixels
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Edit Online Store
Theme, Online Store page content on a path controlled by the app
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