Dear Readers, we weren’t in Louisville today and we faced some huge challenges! These included long hours of volunteering, close to 250 miles of driving to provide the services, and Mom managing meals and meds away from home all day. Who knew an invitation to stop by a coffee shop and then offer therapy services on the patio would provide our biggest challenge since Mom and I became a service dog team?
It began with a simple invitation to stop by a coffee shop to offer de stress services to students who could not come to our sessions due to work, but could take a short break if we came to them. Mom and I were willing to give up part of our lunch time and so we walked across Eastern Kentucky University’s gorgeous campus to a Starbuck’s coffee shop.
Mom removed my therapy bandana. We would say “hi” and get a cup of latte since I am a service dog. Then we would leave the shop and visit on the patio. I would get in therapy mode and gear and they could pat me.
As we entered, I heard, “Here’s Bella.” It smelled amazing. Mom was a little overwhelmed by the people talking and the person shouting, “There’s a dog in the store!”. Mom turned and so did I to look for the dog. Then we realized the shouting, rude man meant me! (I am not a dog-I am a service animal and Mom’s partner.) Mom flushed red with embarrassment and she was very anxious when all the attention was directed at her but I helped her to stay focused with a gentle nudge and a circle round her to give her space.
Mom spoke calmly and quietly. “Bella is my certified service dog. She has public access rights.”
The man spoke loudly and rudely. “Even though I am off duty, I am a manager here at Starbucks. All service dogs wear vests.”
Mom politely replied, “According to the ADA which oversees all federal, state and company policies, I am not required to dress my dog in a vest. You are allowed only to ask is this dog required because of a disability and what work it does for me. Those two questions. I have them on her tags. Your company, Starbucks, is violating the ADA. Are you requiring us to leave?”
Behind Mom, a young man with a stack of book stood up. “This lady is correct. That is exactly what the ADA says.”
The rude, shouting manager sat down. Mom and I were not asked to leave. I was patted without Mom noticing though because she was shaken up. She has never been in such an awkward situation especially when she is being an ambassador for Pawsibilities Unleashed at an event. As a result of this experience, we plan to try to change the policy by communicating with the company.
We are certain they don’t discriminate or want to violate the ADA.

Woofs and wags,
Bella