Global Operations

As the Commercial Excellence Manager - Sales, you will be responsible for defining and scaling how we drive acquisition performance across Bolt Food. Your core mandate is to improve productivity per Sales FTE by owning how new hires ramp and how commercial execution is standardised across the organisation. The primary focus of this role is the first 90 days of the sales lifecycle, ensuring that every hire converts leads efficiently and reaches full productivity as quickly as possible. You will build structured onboarding, lead-based ramp models, and execution frameworks that translate hiring into measurable output. You will drive impact on key commercial KPIs such as time to first revenue, conversion rates, and share of reps reaching full productivity across 15+ markets. In this role you will partner closely with regional leadership to identify performance gaps across the sales funnel and implement scalable solutions that improve conversion and consistency. You will define the systems and standards, while Sales Managers remain accountable for performance outcomes.

As Global Head of Enterprise (Sales & Account Management), you will lead Bolt Food & Delivery’s most strategic merchant relationships globally. This includes full ownership of national and international chains across 17 countries, managing partnerships at global, group and country level, and ensuring we maximise long-term commercial value while increasing partner sales. You will define the enterprise strategy, lead high-impact commercial negotiations, and shape joint business plans with our top partners. You’ll work closely with Product, Merchant Operations, Marketing, Finance, Legal and local market teams to unlock scalable solutions, improve partner performance and ensure profitable, durable partnerships. This role is ideal for a commercially sharp, structured leader who can operate at both strategic and hands-on levels, navigate complexity across multiple markets, and build strong senior relationships internally and externally. You will play a key role in developing a high-performance Enterprise function and setting the bar for how we work with our largest partners worldwide.

The Global Merchant Strategy & Planning function creates clarity on priorities, drives planning and forecasting, and ensures disciplined execution across Merchant functions, including Sales, Account Management, Merchant Operations, Enterprise, and Commercial Enablement. In this role, you will own the Merchant domain planning and performance cadence, turn strategy into actionable plans, track progress against goals, and identify risks and trade-offs early. You will align senior stakeholders around priorities, investment decisions, and performance expectations, helping bring focus and accountability across a complex, cross-functional organisation. We are looking for a strategic and analytical leader who is comfortable operating at a senior level, thrives in ambiguity, and can drive alignment and execution across multiple teams. This role is based in Tallinn, Estonia, where our HQ is located.

We’re looking for a Senior Global Business Development Manager to drive high-impact, international partnerships and unlock new growth opportunities with Enterprise level grocers and retailers across Bolt’s core and expansion markets. In this role, you will focus exclusively on new business—identifying, structuring, and closing complex (international) deals that generate incremental GMV and enable large-scale, multi-location rollouts. You will own the entire deal lifecycle, from opportunity identification and strategic positioning through negotiation, contract signature, and launch. Working closely with Leadership and cross-functional teams including Commercial, Finance, Legal, Product, Operations, and Local Markets, you will ensure each partnership is set up for long-term success before handing it over for ongoing management. This is a highly strategic and execution-focused role, designed to give complex and high-value opportunities the senior ownership they require. You’ll thrive here if you enjoy navigating ambiguity, leading sophisticated negotiations, and turning ambitious partnerships into tangible business impact.

The Driver Engagement Group Domain Manager is a recognised expert and leader within their domain, owning the strategy and performance of everything that keeps drivers active, satisfied, and loyal on the Bolt platform - from marketplace quality and ratings, to utilisation and OH growth. They set the strategic direction, prioritise high-ROI programmes, and ensure successful execution across central and local teams. They act as the single-threaded owner of the domain's primary metrics, championing a culture of continuous improvement among ambiguity.

The Driver Engagement Group Domain Manager is a recognised expert and leader within their domain, owning the strategy and performance of everything that keeps drivers active, satisfied, and loyal on the Bolt platform - from marketplace quality and ratings, to utilisation and OH growth. They set the strategic direction, prioritise high-ROI programmes, and ensure successful execution across central and local teams. They act as the single-threaded owner of the domain's primary metrics, championing a culture of continuous improvement among ambiguity.

We're looking for a Head of Investment Execution to lead high-impact transactions across our Rides vertical — from vehicle financing and captive structures to strategic partnerships and electrification projects spanning EMEA, Asia, and the Americas. You'll sit within the Business Development team, working closely with country and regional leadership to identify opportunities, structure deals, and drive them from first conversation to close.

We’re looking for a Head of Operations Excellence to own and scale how Operations runs across Bolt’s Rides business. You’ll build the systems, standards, and automation that make our driver, fleet, and market operations faster, leaner, and more reliable, so Bolt can grow without adding complexity or cost. If you love turning strategy into simple, scalable execution, this role is for you. As Head of Operations Excellence, you will be responsible for building, scaling, and institutionalising world‑class operational standards across Bolt’s Rides business. You will act as the system builder for Operations – defining how work gets done, how performance is measured, and how we reduce complexity as we expand into more markets. You will turn multi‑year strategic priorities into concrete, scalable operational programmes across drivers, vehicles, and fleets. Working closely with Product, Engineering, Growth Analytics, Finance, and Local Operations, you will drive a step‑change in automation, cost efficiency, and execution quality across our core operational processes. You will lead and develop a high‑performing Operations Excellence team, set a high bar for planning and governance within Central Operations, and ensure that global standards are translated into clear, actionable expectations for local teams.

We are looking for a strategic and impact-driven Head of Trust & Safety Operations to lead Bolt’s global Ride Hailing Trust & Safety function. This role combines strategic vision with thoughtful operational execution and is accountable for ensuring Bolt provides the safest and most trusted mobility experience to millions of riders and drivers across multiple markets. As the global owner, you will co-create and operationalize Bolt’s Trust & Safety frameworks, policies, and interventions—spanning incident response, risk management, safety compliance, fraud prevention, and user trust initiatives. You will ensure global programs are designed with market realities in mind, rolled out with precision, and continuously iterated for long-term impact. You will work closely with central teams—Product & Engineering, Public Policy, Risk, Legal, Marketing, and Finance—to shape and deliver best-in-class Trust & Safety strategies tailored to the Ride Hailing business. At the same time, you will collaborate deeply with regional and local operations teams to ensure aligned, consistent, and effective execution. As the accountable owner for global Trust & Safety KPIs, you will safeguard platform integrity, reduce risk exposure, and build scalable operational processes that proactively address emerging challenges. You will also lead and support the growth of a global team of program leaders and operations specialists, fostering an inclusive, high-performing environment where people are empowered, supported, and able to develop their strengths. This is a high-impact leadership role suited for someone who thrives in dynamic global environments, builds strong cross-functional partnerships, and is motivated by creating a safer and more trusted platform at scale Main tasks and responsibilities : Define and lead Bolt’s global Trust & Safety strategy, ensuring alignment with business goals, regulatory expectations, and long-term platform integrity. Design and implement global Trust & Safety programs (incident management, fraud prevention, compliance, background checks), adapting them to local market needs. Own and manage global Trust & Safety KPIs, standardizing processes, ensuring transparency, and delivering clear performance reviews to senior leadership. Build, develop, and support a high-performing global team, fostering an inclusive culture focused on collaboration, accountability, and innovation. Influence cross-functional teams and build capability across markets, ensuring safety is embedded into product, operations, and policy through strong partnerships and knowledge-sharing.

The Principal Program Manager plays a critical role in defining and scaling how Central Operations owns business-level driver and marketplace metrics, feature configuration governance and live feature performance across Driver and Marketplace topics. This individual will ensure markets are empowered to operate effectively while maintaining global consistency and marketplace health. The role is responsible for building structured monitoring frameworks, driving cross-functional alignment and creating scalable mechanisms that improve decision-making and operational excellence.