Warranty & Support
We don't simply sell coffee equipment — we support it throughout its entire lifetime. From installation and technical advice to warranty repairs and spare parts, our team is here whenever you need assistance.
12-Month Warranty
Every CMSale machine is covered by a comprehensive manufacturer's warranty.
Expert Service
Qualified technicians with extensive experience in professional coffee equipment.
Worldwide Support
Remote diagnostics, spare parts and technical assistance for customers worldwide.
How Warranty Works
1. Contact Us
Send an email to info@cmsale.com including:
- Your order number or proof of purchase
- A short description of the issue
- Photos or videos showing the problem (if possible)
2. Technical Assessment
Our service team reviews every case individually. In many situations, problems can be resolved remotely through technical guidance or replacement parts, eliminating the need to return the machine.
3. Repair
If inspection at our service centre is required, we'll organise the return process and provide a prepaid shipping label for warranty repairs. All repairs are carried out in Poland using original components and manufacturer-approved procedures.
After the Warranty
Our relationship with customers doesn't end after twelve months. We continue providing technical assistance, spare parts, maintenance recommendations and professional repair services to help keep your equipment operating at peak performance for years to come.
Why Customers Choose CMSale Support
- ✓ Fast response from experienced technicians
- ✓ Genuine spare parts
- ✓ Remote diagnostics whenever possible
- ✓ Professional troubleshooting
- ✓ Worldwide customer support
- ✓ Long-term service after the warranty period
Need Technical Assistance?
Whether you have questions about installation, operation, maintenance or spare parts, our specialists are ready to help.
info@cmsale.com
