Vitaly Friedman

🎧 Big shoutout to our friends (and amazing partners) at Userbrain — not only for supporting the George UX Conf, but for actively pushing the UX industry forward through great conversations. Their podcast UX Heroes is a must-listen, and in their latest episode (in German) they sit down with Julia Zadoorian-Klammer, Ph.D. and Roland Illés from George Labs to talk about how design and research shape the future of digital banking. Julia and Roland share how their teams at George Labs — the innovation studio behind the George digital banking platform — create experiences that make finance more human, more accessible, and a little less “bankish.” 💡 If you’re into UX, fintech, or just good design stories, don’t miss it. 👉 Listen here: https://lnkd.in/dDymYWGt

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Some of the talks at the recent George UX Conf in Vienna 🇦🇹 confirmed a principle I discovered (and formalized) almost two years ago — and wrote about in an article for UX Collective ✍️ When deciding the best UX approach for a feature — and whether #conversational AI makes sense — here’s a simple rule of thumb 👇: 🗣️ Use conversational UX when there’s a high quantity or complexity of user inputs required. Use visual interfaces when user input is low. --- 💬 Use conversational interfaces when the system’s output is simple and limited. Use visual interfaces when the system’s output is rich, detailed, or complex. A timeless principle that keeps proving its value as AI and UX evolve together 🚀 🔗 Full article with examples + interesting inspirational article from Jakob Nielsen in the comments! #ai #uxofai #userexperience #userexperiencemanagement #ui #uidesign #design #digitaldesign #digital #llm #aiux #interactiondesign

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Is AI making UX research better… or more fragile? In this edition of UXalliance Experts, Jan Panhoff, Co-founder and Experience Creator at uintent (Germany), shares a nuanced and much-needed perspective on the role of AI in UX research. Jan is clear: AI can bring real efficiency. It helps teams search transcripts, surface quotes, and summarise large volumes of data faster than ever. Used well, it can meaningfully support research work. But the risks are just as real: - AI can misinterpret data if analysis is left fully automated - Hallucinations and literal interpretations often go unnoticed by untrained users - People frequently say things that contradict what they actually do or want - Promises of “fully AI-driven research” risk removing expert judgment from the process - Fewer experts involved means fewer people able to spot issues and challenge outputs We must educate not only our teams, but also our clients, about what AI can and cannot do in research. 📲 Follow @UXalliance for more global perspectives from UXalliance Experts. #UXalliance #UXExperts #UXResearch #AIandUX #ResearchQuality #DesignLeadership #GlobalUX #UserExperience

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Warning for leaders: If your company still treats UX as an afterthought, you’re already falling behind. At the youspi Consulting GmbH’s appearance at the World Usability Congress 2025, it was made clear: ignoring human-centred strategy and UX excellence can cost you more than lost users it can cost your future. Key points: UX isn’t just “making things look pretty” it’s about strategic alignment, emotional resonance and measurable business impact. In today’s digital ecosystem, simplicity, intuitive flows and emotional connection are no longer optional they’re essentials. Organizations without a clear human-centred strategy risk losing trust, loyalty, and ultimately relevance. International Business Times UK What this means for you: Evaluate whether UX is embedded at the strategic level in your organisation not just tacked on. Book an appointment: https://lnkd.in/dU3sKw5h Ask: Are we designing for function, or for experience? Are we surprising, delighting, or simply delivering? If the answer to “Are we building human-centred, emotionally intelligent experiences?” is no then you need to act now. Bottom line: UX isn’t a department. It’s a business imperative. If you’re not leading the experience, someone else will. https://lnkd.in/dqQXYEVy #UXDesign #CustomerExperience #HumanCentredDesign #BusinessStrategy #DigitalTransformation

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♿️ Accessibility guidelines can feel overwhelming! But they don’t have to be At Into Design Systems Conference - May 28-30 Online, Johannes Lehner introduced the WCAG 2.2 Card Deck a powerful toolkit to make accessibility more actionable and collaborative across teams This open-source card deck includes: - Braille version - Translations in 9+ languages - Community-driven updates under Creative Commons 🔗 Link to Johanne's pitch and card deck in the comments 🤯 Missed the conference? It's not too late to catch up with the experts Get access to all recordings (limited time) 👉 intodesignsystems .com #accessibility #designsystems #uxdesign

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Next week: how to become an #edgy author and contributor. Our first #webinar about the Sandbox for new tools, methods and bridges to adjacent disciplines and roles. #enterprisedesign #orgdesign #businessdesign #businessarchitecture #enterpriseux #entrepreneurship #servicedesign #productdesign

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The ‘GOV Reuse Library’ - a new online resource for the reuse of digital #Service components in #Government that includes details of digital products and tools, service patterns, #DesignSystems, #Standards and guidance, and manuals and #Playbooks. https://lnkd.in/eBdPzFXF Curated by the Ministry of Justice UK.

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In digital #accessibility, good intentions are not enough. With the wrong behavior, you can harm digital Accessibility. a good example is the German organization Aktion Mensch e.V. - support for and using of an Accessibility overlay  - conducting studies on Accessibility of other sites while they have big Problems with their own site - supporting nonsense studies on Accessibility Read more https://lnkd.in/e4gP6rvZ

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Too much UX storytelling advice focuses on structure instead of impact. If your case studies or presentations are not landing, the problem may not be your work. It may be how the story is framed. Many popular storytelling frameworks borrowed from fiction actually bury the most important part of UX work: why it mattered. This article challenges common UX storytelling advice and explains how to lead with impact so your work resonates with stakeholders, recruiters, and teams. 👉 Read the full article: https://lnkd.in/ezFtz-NJ #UX #UXStorytelling #HumanCentredDesign #DesignThinking #Innovation

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