Regional Service Manager (RSM) DACH Region

Purpose

The Regional Service Manager performs a critical function for Sinoboom BV. He/she provides support, training, and advice to customers, including distributors, across the region. It is his/her responsibility to ensure a rapid response to any maintenance, breakdowns and training, ensuring a safe operation and maintenance of our equipment and preparing solutions. This person reports to the Service Director and will work together with a team of Regional Service Managers within the company, creating policies to improve the reliability and training level of our network partners and customers. The Regional Service Manager will work closely with our DACH Regional Sales Manager as well as technical specialists in our Dutch facility located in Ridderkerk. + Polish manufacturing plant.

The Role

Customer satisfaction with our MEWPsis his/her top priority. Specifically, he/she has responsibility for:

• Providing technical support and assistance to our DACH Regional Sales Manager
• Developing and delivering technical training in the DACH Region
• Maintaining our warranty program in the DACH Region
• Proactively identifying repetitive problems or issues with our MEWPs and addressing them with R&D,
• Devising solutions and preventive actions,
• Assisting in New Product Development.
• Direct, “hands-on” work on MEWPs is part of the job.

Key Accountabilities and Responsibilities

• Organising and delivering technical training and outreach programs to ensure high levels of customer knowledge in the DACH Region.
• Ensuring prompt and accurate responses to customer technical enquiries with the use of the company's Ticketing System.
• Delivery of after-sales service and support to customers.
• Oversight of our warranty program in the DACH Region.
• Liaising with the Dutch team at Ridderkerk regarding spare parts.
• Supporting Customers in the field, travel will be necessary up to 60%.
• Assisting with the provision of necessary technical documentation and advice
• Assistance with relevant new technology, e.g., telematics, to our equipment
• Support our Ridderkerk & Poland staff with feedback and regular reports.
• Contribute to New Product Development
• Ensure that SinoboomBV has adequate systems in place to provide high-quality after-sales support and back up to our customers.

Experience and Qualifications

• Knowledge, skills and abilities typically acquired through a high school education or the equivalent, with additional training preferred through university or a vocational school.
• A minimum of 5 years of experience in the MEWP sector with a rental, distributor, or OEM
• Proven additional technical training on MEWPs
• An excellent knowledge of the product and a strong knowledge of the product market, including hands-on technical experience.
• Excellent database computer skills with a strong ability to operate PC programs, diagnostic tools, ability to learn remotely, with a good understanding of MS Office.
• Fluent English is essential.

Key Attributes

• Must have a strong work ethic and commitment to doing whatever it takes to accomplish the task at hand.
• Must have strong initiative and the ability to establish goals and accomplish them in alignment with overall company objectives.
• Must have a strong desire to develop and maintain customer relationships.
• Add a point about being hungry to obtain new technical knowledge and skills
• Must be able to exhibit strong company loyalty and commitment to the company's overall objectives.
• The ability to uphold professionalism and ethical behaviour with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates, and customers.

If you have any questions regarding this vacancy, please send an email to hr@sinoboom.eu

At Sinoboom BV, we believe that diversity, equity, and inclusion are essential for a thriving workplace and a better world. We are committed to creating a culture where everyone feels valued, respected, and included, regardless of their background, identity, or experience.

We recognise that a diverse workforce brings different perspectives and ideas, which leads to more innovation and creativity. We strive to create an environment where all employees can thrive and reach their full potential.

We are committed to promoting equity by providing equal opportunities for all employees, regardless of their race, gender, sexual orientation, religion, disability, or any other characteristic. We are dedicated to eliminating bias and discrimination in all forms and at all levels of our organisation.

We value and celebrate the differences that make us unique, and we believe that inclusion means actively welcoming and valuing everyone's contributions. We will continue to foster an inclusive culture by listening to and learning from diverse perspectives, and by promoting open communication and respectful dialogue.

We are committed to creating a workplace that is safe, inclusive, and welcoming for all, and we will continue to prioritise diversity, equity, and inclusion in all aspects of our business.

Reach New Heights with Sinoboom B.V.