> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# PolyAI documentation

> PolyAI is a self-serve platform for building voice and chat agents — sign up free at studio.poly.ai and start building today.

PolyAI Platform · Documentation
From first draft to production.

PolyAI is the Agentic Dialog Platform for voice and chat agents that complete
real customer tasks — bookings, payments, claims, escalations — across 24+
languages, at sub-300ms latency. Built for resolution, not deflection.

[ Start the quickstart](https://docs.poly.ai/get-started/quickstart.md)

[Platform overview →](https://docs.poly.ai/platform/introduction.md)

## How a PolyAI agent works

Every agent handles a conversation the same way: it listens, decides what to do from your configuration and knowledge, then responds — in under 300ms, in 24+ languages. [Raven](https://docs.poly.ai/behavior/models/raven.md), our voice-native model, drives each turn.

You shape that behavior across four areas:

* **Behavior** — the agent's personality, rules, and [guardrails](https://docs.poly.ai/behavior/guardrails/introduction.md).
* **Knowledge** — grounded [FAQs and sources](https://docs.poly.ai/knowledge/faqs/introduction.md) so answers stay accurate, not hallucinated.
* **Flows** — [multi-step logic](https://docs.poly.ai/flows/introduction.md) for tasks like booking, payment, or verification.
* **Voice** — natural [text-to-speech](https://docs.poly.ai/voice-channel/introduction.md) tuned for real phone conversations.

Every change lands in [Sandbox](https://docs.poly.ai/environments-and-versions/environments.md) before it reaches Live. An optional Staging environment lets you try the agent on a real call before your customers do.

## Choose how you build

The same agent is available through three surfaces. Start in whichever fits how you work — and mix them at any time.

> [card] [Agent Studio](https://docs.poly.ai/get-started/introduction.md)
>
> **No-code & low-code.** Configure behavior, knowledge, voice, and flows visually in the browser.

> [card] [ADK](https://docs.poly.ai/adk.md)
>
> **Code & Git.** Pull your agent into local YAML and Python, edit in your IDE, and ship from the CLI.

> [card] [REST APIs](https://docs.poly.ai/api-reference/introduction.md)
>
> **Programmatic.** Build, run, and observe agents from your own systems — no SDK required.

Prefer code? Use the ADK

\# needs uv + Python 3.14\$pip install polyai-adk\$poly start# new account, key & first agent# edit flows, topics, and functions locally\$poly push# ship your changes to Agent Studio

[Explore the ADK →](https://docs.poly.ai/adk.md)

> [!NOTE]
>
> **New — Wren.** Describe your agent in natural language and let it draft the first version for you. [Get started](https://docs.poly.ai/wren/introduction.md).

## What you can build

PolyAI agents run in production for banks, hotels, healthcare providers, and retailers — handling the calls and chats that used to need a person:

* **Bookings & reservations** — check availability, take a reservation, modify or cancel.
* **Payments** — take secure payments and process refunds mid-conversation.
* **Claims & servicing** — file a claim, check a balance, update an account.
* **Escalations** — resolve what it can, then [hand off](https://docs.poly.ai/voice-channel/handoffs.md) to a human with full context.

## Explore the docs

> [card] [Build your agent](https://docs.poly.ai/behavior/introduction.md)
>
> Behavior, knowledge, voice, flows, and messaging channels.

> [card] [Integrations](https://docs.poly.ai/integrations/introduction.md)
>
> Telephony, CRM, payments, and custom or MCP connectors.

> [card] [Deploy & monitor](https://docs.poly.ai/environments-and-versions/introduction.md)
>
> Environments, dashboards, and conversation review.

> [card] [Resources](https://docs.poly.ai/learn/maintain/introduction.md)
>
> Maintenance, troubleshooting, and release notes.