> ## Documentation Index > Fetch the complete documentation index at: https://docs.poly.ai/llms.txt > Use this file to discover all available pages before exploring further. # Integrations > Connect PolyAI to your existing platforms: telephony, CRM, payments, and knowledge systems. Connect PolyAI to telephony, CRM, payments, and knowledge platforms. Your agent can hand off to live agents, look up reservations, create tickets, and retrieve knowledge articles during calls. All integrations listed here are available from **Integrations** in Agent Studio. Integrations have pre-configured operations for commonly used capabilities of each integration's API. In some cases, you can add to or modify the available operations to suit the needs of your agent and the scope of your integration. ## Telephony Call routing, transfers, and live agent handoffs. > [card] [SIP trunk](https://docs.poly.ai/integrations/voice/sip/custom-sip.md) > > Connect any SIP-capable platform > [card] [Forward your number](https://docs.poly.ai/integrations/voice/pstn-forwarding.md) > > Forward an existing number to a new PolyAI number > [card] [Five9](https://docs.poly.ai/integrations/voice/sip/five9.md) > > Multi-tenant SIP trunk for call routing and management > [card] [NICE CXone](https://docs.poly.ai/integrations/voice/sip/NICECXone.md) > > Integrate using the Signal API > [card] [Twilio](https://docs.poly.ai/integrations/voice/twilio.md) > > Buy a number or connect your Twilio account > [card] [Amazon Connect](https://docs.poly.ai/integrations/voice/amazon-connect/amazon-connect.md) > > Voice agent integration with Amazon Connect > [card] [Genesys](https://docs.poly.ai/integrations/voice/sip/genesys.md) > > Connect via Genesys Cloud BYOC > [card] [Zendesk Talk](https://docs.poly.ai/integrations/zendesk.md) > > Route calls and hand off to agents via SIP > [card] [Dialpad](https://docs.poly.ai/integrations/voice/dialpad.md) > > Voice automation with Dialpad > [card] [Zoom](https://docs.poly.ai/integrations/voice/zoom.md) > > Zoom Phone and Zoom Contact Center ## Chat Text-based messaging channels and CCaaS handoff. > [card] [SMS](https://docs.poly.ai/voice-channel/message-templates.md) > > Send and receive text messages > [card] [Chat handoff](https://docs.poly.ai/integrations/chat/introduction.md) > > Hand off webchat and SMS to Salesforce, Zendesk, NICE CXone, Amazon Connect, Genesys, Webex, or Five9 WhatsApp is also available in Agent Studio. ## CRM Caller context, ticket management, and customer data lookup. > [card] [Salesforce CRM](https://docs.poly.ai/integrations/salesforce.md) > > Access customer records and manage cases Zendesk CRM, HubSpot, and Microsoft Dynamics 365 are also available in Agent Studio. ## Hospitality Look up, create, and modify reservations during calls. > [card] [OpenTable](https://docs.poly.ai/integrations/opentable.md) > > Restaurant reservation management > [card] [Tripleseat](https://docs.poly.ai/integrations/tripleseat.md) > > Capture event and large party leads automatically > [card] [HotSOS](https://docs.poly.ai/integrations/hotSOS.md) > > Automate room service and maintenance requests Cendyn is also available in Agent Studio. ## Healthcare Electronic health record (EHR) systems for scheduling and patient data. > [card] [Epic](https://docs.poly.ai/integrations/epic.md) > > Connect to Epic EHR for patient data access Cerner (Oracle Health), eClinicalWorks, ModMed, NextGen, and Raintree are also available in Agent Studio. ## Knowledge External knowledge sources for article and answer retrieval during calls. > [card] [Gladly](https://docs.poly.ai/integrations/gladly.md) > > Pull articles from your Gladly knowledge base Zendesk Knowledge Management, Salesforce Knowledge Management, and Azure AI Search are also available in Agent Studio. ## MCP Any external tool that exposes an MCP server. Agent Studio discovers available functions automatically. > [card] [MCP integrations](https://docs.poly.ai/mcp/agent-studio-integrations.md) > > Add MCP servers and manage tool access ## Don't see your platform? Build a custom integration using the [APIs tab](https://docs.poly.ai/integrations/api/introduction.md). Define HTTP endpoints, configure per-environment base URLs and authentication, and call them from Python functions using `conv.api`. For integrations not available in Agent Studio (DNI pooling, Stripe, and others), see the [Managed services](https://docs.poly.ai/integrations/managed-services.md) section. ## Related pages > [card] [APIs](https://docs.poly.ai/integrations/api/introduction.md) > > Define custom HTTP APIs for any platform > [card] [MCP](https://docs.poly.ai/mcp/agent-studio-integrations.md) > > Connect MCP servers for automatic tool discovery > [card] [Managed services](https://docs.poly.ai/integrations/managed-services.md) > > Integrations managed by the PolyAI team