> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Platform overview

> PolyAI's Agentic Dialog Platform is a self-serve platform for building voice and chat agents. Sign up free at studio.poly.ai.

PolyAI's **Agentic Dialog Platform** runs production voice and chat agents for banks, hotels, healthcare providers, and other businesses where the agent is expected to resolve the conversation — bookings, billing, claims, escalations — rather than route it to a human. The same platform is available to every team building on PolyAI. Most agents run on [Raven](https://docs.poly.ai/behavior/models/raven.md), PolyAI's proprietary LLM: sub-300ms latency, 24+ languages, grounded in your knowledge.

To start from a description, use [Wren](https://docs.poly.ai/wren/introduction.md). It scaffolds the flows, knowledge, and guardrails from your prompt. To work locally, use the [ADK](https://docs.poly.ai/extend/adk.md): a CLI, self-serve API keys, and a Git-based workflow. Every change goes to a [shareable test environment](https://docs.poly.ai/widgets/test.md) for validation and stakeholder review before it can be promoted to production.

## Surfaces

You can manage the same agent through any of these:

> [card] [Agent Studio](https://docs.poly.ai/get-started/introduction.md)
>
> **Build with or without code**
>
> Build and maintain agents, view analytics, and manage deployments through a visual interface.

> [card] [PolyAI ADK](https://docs.poly.ai/extend/adk.md)
>
> **Build like an engineer**
>
> CLI and Python package for building agents locally with a Git-native workflow.

> [card] [Agent Studio APIs](https://docs.poly.ai/api-reference/introduction.md)
>
> **Integrate with your systems**
>
> REST APIs for updating and configuring agents programmatically.

## Choose your surface

| | Agent Studio | ADK | APIs |
| - | - | - | - |
| **Who it's for** | Non-technical users, visual workflow | Technical teams, engineering workflows | Enterprises with internal tooling |
| **How you work** | Visual UI – point and click | CLI and Python – local dev with Git | REST endpoints – programmatic control |
| **Best for** | Building and tuning agents interactively | Bulk authoring, version control, CI/CD | Programmatic control, automation |
| **Code required** | Optional | Yes (Python) | Yes (any language) |

An agent built in Studio can be updated through the ADK or APIs, and vice versa.

## Platform capabilities

All three surfaces share the same platform capabilities:

> [card] [Raven LLM](https://docs.poly.ai/behavior/models/raven.md)
>
> Proprietary LLM – sub-300ms latency, 24+ languages, no hallucination

> [card] [Voice and chat](https://docs.poly.ai/voice-channel/introduction.md)
>
> Multi-provider TTS and ASR, plus webchat and SMS

> [card] [Knowledge and RAG](https://docs.poly.ai/knowledge/faqs/introduction.md)
>
> FAQs, Sources sources, and retrieval-augmented generation

> [card] [Flows](https://docs.poly.ai/flows/introduction.md)
>
> Multi-step conversation workflows – no-code or code-driven

> [card] [Integrations ecosystem](https://docs.poly.ai/integrations/introduction.md)
>
> Five9, NICE, Twilio, Genesys, Salesforce, ServiceNow, and more

> [card] [Analytics](https://docs.poly.ai/analytics/dashboards/introduction.md)
>
> Dashboards, conversation review, PolyScore, and AI Scores

## Get started

> [card] [Quickstart](https://docs.poly.ai/get-started/quickstart.md)
>
> Build your first agent in Agent Studio in minutes

> [card] [ADK documentation](https://polyai.github.io/adk/)
>
> Install the CLI and start building agents locally

> [card] [API reference](https://docs.poly.ai/api-reference/introduction.md)
>
> Explore PolyAI's REST APIs