> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Account

> Account settings: safety filters, defaults, and admin controls.

Project-wide settings that apply across all channels and environments. Review safety filters before going live.

Access these settings from **Behavior** in the sidebar.

## Safety filter defaults

Default content safety filters. Apply when a channel does not have its own overrides enabled.

> [!WARNING]
>
> Safety filters are configured on a **per-channel basis**. The defaults set here only apply when a channel's safety filters are not explicitly enabled. Each channel can override these settings independently.

| Category | Description |
| - | - |
| **Violence** | Controls filtering of violent content (Lenient → Strict) |
| **Hate** | Controls filtering of hateful or discriminatory content (Lenient → Strict) |
| **Sexual content** | Controls filtering of sexually explicit content (Lenient → Strict) |
| **Self-harm** | Controls filtering of self-harm related content (Lenient → Strict) |

For the full reference – categories, severity behavior, language support, monitoring, and how filters interact with [Guardrails](https://docs.poly.ai/behavior/guardrails/introduction.md) – see [Safety filters](https://docs.poly.ai/behavior/guardrails/safety-filters.md). Override the defaults per channel in [Voice configuration](https://docs.poly.ai/voice-channel/advanced/call-settings.md#safety-filters) and [Chat configuration](https://docs.poly.ai/messaging-channel/advanced/chat-configuration.md#safety-filters).

## Related pages

> [card] [Safety filters](https://docs.poly.ai/behavior/guardrails/safety-filters.md)
>
> Full reference for content filter categories, severity levels, and per-channel overrides.

> [card] [Self-serve dashboards](https://docs.poly.ai/analytics/dashboards/introduction.md)
>
> Build a dashboard to monitor flagged conversations and safety metrics.

> [card] [Chat configuration](https://docs.poly.ai/messaging-channel/advanced/chat-configuration.md)
>
> Channel-specific chat safety and behavior settings.

> [card] [Voice configuration](https://docs.poly.ai/voice-channel/advanced/call-settings.md)
>
> Channel-specific voice and safety settings.