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spawnos
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Inscrit le 29-01-2020
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Re: Helix Wifi - Switching from 5ghz down to 2.4ghz
Just in case someone comes across this page and needs the answer. I could not find it for a long while so I used the videotron customer chat to talk to a tech guy. He answered my quetion in one line. I had looked all over the App but did not think to check in the Network naming area. I thought that was just for changing the name of the network and the password. But in that area under Networks and tapping on the pencil in the top right corner you can then inside there choose to show both frequencies with their own names and passwords. This solved my issue right away and now I have all my smart devices working again. Simple.57 kVues3likes1CommentaireRe: Cancel TV Package on Customer Center
Do not engage them on the chat. I tried that recently and they will only tell you to call teh customer Service Line. Of course they dont want to make it easy for you to drop services. So you have to spend the time on the phone waiting to be served. I did the same thing last week. I only wanted to keep my internet. I was on hold for over 40 mins with customer service whilst I waited to have my TV removed from my account. The Service rep was very very nice and quick with answers. But I was pretty shocked at the wait time.12 kVues0like0CommentaireHelix Wifi - Switching from 5ghz down to 2.4ghz
hi, I had had my Helix Gateway installed and now I have an issue with a setup I had. On my old Videotron Wifi I could choose to pick up the 2.4ghz wifi or the 5ghz wifi. This was needed as I have a lot of smart Bulbs in my apartment and they only connect to the app on my phone if I am on the 2.4ghz channel. So with the old system I could set up on the 2.4 channel then just go back to 5 after and they worked. With my Helix being dual channel, sounds great. But I Cannot work out how to switch my phone to pick up only the 2.4ghz. There is not choice to drop down between to broadcasting channels. On my Helix app on my phone it shows both my channels and I tried to find a way to make it so I could either Turn off the 5ghz for a little while or to make it so my phone was forced to pick up the 2.4ghz band. Can anyone help? I have spent over $200 on smart Bulbs for my apartment and now cannot use them properly. And when they are not connected they are full bright. Thanks for any help in Advance.Résolu55 kVues1like6Commentaires