GitHub Support does not respond even after 30+ days #187964
Replies: 5 comments 8 replies
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Yeah I'm in the same boat. I opened a ticket nearly 2 months ago and have followed up at least every week or 2 weeks but have not had a response either. |
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I just quickly did an online calculator test to check when I will die, and I'm writing back to let github know that they have around 46 years left to reply to my ticket. Looking forward to it github team. |
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GitHub is currently overwhelmed with "Abuse" tickets because they are cracking down on people using GitHub Actions for non-coding tasks. Because your account triggered a "General Computing" flag (likely due to the Tailscale/OAuth background connection), your ticket is sitting in a massive backlog. It usually takes 3 to 10 business days for a human to even look at an appeal, and because these bans are automated, the first few responses you get are often canned or bot-generated. |
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Well I'm not looking to appeal for anything, but the copilot Pro subscription I had auto-renewed and I wanted to transfer it to my actual account rather than my uni account. According to their support articles reaching out is the thing to do, but I've essentially had the subscription for 6 months and haven't used it once. Free money for them I guess 😞 |
I have the exact same problem I subscribe on to company's account instead of personal account and they have not reply me for weeks. |
Alright |
Any point to these posts? |
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I’ve seen GitHub Support take anywhere from a few days to over a month, depending on the plan and ticket complexity. Free or open‑source tickets often sit longer, while paid Enterprise or Team plans usually get a reply within 5‑10 business days. If you haven’t heard back after 30 days, I’d first verify the ticket is still open by logging into the support portal at https://support.github.com/contact and checking the status with your ticket number. If it shows “pending” or no update, try replying to the same thread with a brief note asking for an update - sometimes that bumps it back into the queue. You can also reach out via @githubsupport on Twitter; they sometimes escalate there when the email thread stalls. If you’re on a paid plan, mention your contract or support tier in the reply; that often speeds things up. I’m not 100% sure about internal SLA numbers, but those steps have worked for me when tickets went silent. |
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The ticket is still open, but I'm just being ignored. I bumped the thread a month ago, but it didn't help at all. The most ironic part is that I actually want to pay for my subscriptions, but my account is locked to my previous region (where I haven't lived for a long time). So I want to give them my money, but they won't let me. |
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Great |
Sure |
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waiting now for 2 Week after second shadowban - for just using github to much in their view. THIS COMPANY IST SO FUCKING NON-TRANSPARENT with their FALSE SHADOWBANS it is all just for getting the code of all free Users - without spending enough for compliance or support - while generating "pro" money with with learned "free" code. This just sucks ! |
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@github-staff please can I get help it's been 4 WEEKS this is got to be torture. My acc got hacked and suspended (it still shows up there as a profile and nothing changed) it has my university work + 49 repo and projects ffs Ticket ID: 4651611 |
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Hi, my ticket seems to have been ignored for a while, so I’d like to know whether this is normal. It’s a bit of a rhetorical question, because clearly it isn’t. I’m not trying to be toxic, it’s just a bit frustrating, so I wanted to ask how long you usually take to respond?
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