This article explains how to set up and use Emma's ClubReady integration.

Our ClubReady integration allows fitness professionals to connect their ClubReady account to Emma in order to send more targeted mailings to their clients who have opted in to their email marketing communications, as well as view response metrics and engagement of their client base.

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Note

ClubReady integrations are managed at the brand level. You must work with your corporate / brand marketing team to set up the integration, as the process involves entering your brand-level ClubReady API key, which is generally not shared outside of that team. If you are the party responsible for following the steps outlined below, you must ensure that you are authorized by ClubReady to use the ClubReady API key.

 

	In This Article
	Setting Up the ClubReady Integration ClubReady Fields Frequently Asked Questions

Setting Up the ClubReady Integration

1. Navigate to your Audience tab.
2. Click on the Connect section in the panel on the left.

3. Click on the Connect ClubReady button.

   

4. Enter your ClubReady API key. As noted above, you must refer to your corporate / brand marketing team for access to your ClubReady API key because they are generally the ones who have obtained the necessary authorization required from ClubReady that says the API key can be used for your brand and location.

5. Enter either your ClubReady Store ID OR a Chain ID. Entering the Store ID will sync contacts from that specific ClubReady store. Entering a Chain ID will allow for syncing contacts from the ClubReady stores grouped under that ID.

   

6. If you want to include sent mailing information for your contacts in ClubReady, then check the "Send ClubReady mailing data" box. This data includes the Emma account ID, subject line, and the date the mailing was sent.
7. Click on the Next button.

8. Review the summary and check the box to accept our Terms of Service.

   

9. Click on the Activate button.

Return to the Connect page and verify that the sync is in progress. It may take a little while before the sync appears, so if you don’t see it in the interface right away, don’t be alarmed.

Ⓘ	Info
	The sync will automatically create an audience group named ClubReady. This group will only be populated by the sync.

ClubReady Fields

If you used a Store ID when connecting to ClubReady, the sync will create the following contact fields:

Field Name	Emma Field Type
ClubReady Address	Short answer
ClubReady Barcode	Short answer
ClubReady CellPhone	Short answer
ClubReady City	Short answer
ClubReady DateAdded	Date picker
ClubReady DateOfBirth	Date picker
ClubReady Email	Short answer
ClubReady EmailOptOut	Short answer
ClubReady ExternalUserid	Short answer
ClubReady FirstName	Short answer
ClubReady LastName	Short answer
ClubReady Member	Short answer
ClubReady MembershipEndedDate	Date picker
ClubReady MemberSinceDate	Date picker
ClubReady Phone	Short answer
ClubReady Prospect	Short answer
ClubReady ProspectTypeName	Short answer
ClubReady ReferralTypeId	Short answer
ClubReady ReferralTypeName	Short answer
ClubReady SmsOptOut	Short answer
ClubReady SmsOptIn	Short answer
ClubReady State	Short answer
ClubReady StoreId	Short answer
ClubReady UserId	Short answer
ClubReady Username	Short answer
ClubReady Zip	Short answer

 

If you used a Chain ID when connecting to ClubReady, the sync will create all of the contact fields listed above, plus an additional eight contact fields:

Field Name	Emma Field Type
ClubReady _store_Address_City	Short answer
ClubReady _store_Address_Postal_Code	Short answer
ClubReady _store_Address_State_Prov	Short answer
ClubReady _store_Address_Street	Short answer
ClubReady _store_Email	Short answer
ClubReady _store_Name	Short answer
ClubReady _store_Phone	Short answer
ClubReady _store_Website	Short answer

Frequently Asked Questions About the ClubReady Integration

When does the integration sync?

The integration will sync overnight. You also have the option to manually sync from your account’s Connect section by clicking on the Sync now. Please note: In order to view the Sync now button, you may need to click on View executions and scroll down.

 

Can I change which group is populated by the sync?

No. When you set up the sync, it will automatically create a group named "ClubReady" in your account. That is the only group that is compatible with the sync.

 

Can I change which contact fields are included in the sync?

No. When you set up the sync, it will automatically create the contact fields listed above, depending on whether you used a Store ID or a Chain ID. It is not possible to exclude some fields from the sync; all available fields will be synced.

 

How do I edit my sync settings?

Existing syncs cannot be edited. If you would like to make any changes, you will need to deactivate your sync and rebuild a new one.

 

Why am I seeing errors for the sync?

You are likely seeing those errors due to field mapping issues. Please make sure that the fields used by the integration have not been archived.

 

How do opt-outs sync?

Opt-outs will sync from ClubReady to Emma, but your Emma opt-outs will not sync to ClubReady. The reason for that is because we do not wish to opt your clients out of transactional or class-related emails if they only want to opt-out of marketing communications.

 

How can I use the automation feature with this integration?

You can use either the date-based trigger or the field change trigger.

 

How long of a wait time should I set for date-based automations?

Due to the way the sync functions, we recommend setting at least a two-day wait time for date-based automations to ensure everyone has had sufficient time to sync.