User Management Features & Permissions Guide

Feature Overview

The User Management function of JLCPCB is designed to help users centrally manage all key activities associated with their JLCPCB account, including orders, design files, payments, and invoices — significantly improving overall management efficiency.

Users can apply to upgrade their existing JLCPCB account to a Super Administrator Account, which enables unified management of all business activities conducted on the JLCPCB website.

1. Multi-role Collaboration to Drive Team Efficiency

After upgrading an existing JLCPCB account to a Super Administrator Account free of charge, users can easily build a structured team account system. Based on real business scenarios and internal team roles, member accounts can be flexibly created and precisely assigned to different functions such as procurement, engineering, or finance. Each role comes with clearly defined responsibilities and access rights. Through a single super administrator account, users can centrally coordinate multiple team members, breaking down communication silos and streamlining the collaboration process. This significantly improves communication efficiency and accelerates project progress. For instance, while the procurement role focuses on placing material orders, engineers handle file reviews and technical support, and the finance team manages the flow of funds, the super administrator oversees overall coordination. With clearly defined roles working in close alignment, the entire business operation becomes more efficient and agile.

2. Share JLC Balance to Streamline Enterprise Financial Processes

The Super Adminis trator holds powerful payment management permissions and can enable JLC Balance sharing for member accounts as needed. Beyond that, the administrator can set precise and personalized payment limits, including per-transaction and monthly spending caps, based on different business needs.

This innovative feature fundamentally transforms the traditional, time-consuming reimbursement process. Within the defined limits, team members can directly utilize the company’s prepaid balance without repeatedly initiating payment requests, significantly improving cash flow efficiency and making financial operations more convenient, transparent, and efficient.

For example, during urgent procurement needs, the purchasing team can swiftly complete payments within the preset daily limit and handle reimbursement later in a consolidated manner — simplifying the workflow while maintaining strict control over financial safety and accountability.

3. Fine-Grained File Permission Control to Strengthen Data Security

File download and deletion permissions can be precisely controlled based on different member roles. Permissions are granted or restricted according to actual job requirements, ensuring that each team member can only access and operate files within their authorized scope. This helps prevent potential data breaches caused by human error or malicious intent. It also addresses data security and ownership concerns when employees leave the organization, ensuring sensitive files remain protected and properly managed.

4. Quickly Create Member Accounts and Disable Them with One Click upon Departure

Member accounts can be created quickly and efficiently. When an employee leaves the company, the Super Administrator or Administrator can promptly disable their account with a single click. Even after the account is deactivated, all associated historical data—such as orders and design files—remains securely stored within the company’s account system. This ensures that critical business information is preserved and prevents data loss due to staff turnover.

5. Comprehensive Operation Logging for Full Traceability

All actions performed by member accounts are thoroughly recorded in operation logs, providing a clear and traceable record whenever issues arise. This allows for quick identification of root causes and enhances accountability within the organization. Additionally, these logs serve as a valuable source of data to support informed management decisions. For example, by analyzing operation logs, companies can gain insights into departmental work efficiency and identify potential bottlenecks in business processes, enabling them to optimize management strategies and improve overall operational performance.

6. New Feature – Contact Type Selection

You can now select the contact type for each order batch directly on the order submission page. The selected contact must be a member within your User Management Organization.

● Order Contact: The primary person responsible for this order, typically handling order status, delivery, and coordination.

● Technical Contact: The person in charge of technical communication, such as file confirmation, engineering queries, and production-related clarifications.

7. Account Types

7.1. JLCPCB Account

A JLCPCB Account is created voluntarily by the user and is identified by a unique combination of numbers and letters assigned by JLCPCB. This account ID serves as the sole login credential for accessing the JLCPCB platform.

7.2. Super Administrator Account

A Super Administrator Account refers to a JLCPCB account that has applied for and been granted Super Administrator permissions. Once activated, it gains full control over all member accounts and related business activities under its domain.

7.3. Member Account

A Member Account is created by the Super Administrator, who enters the member’s email and username during the setup. The Super Administrator assigns a specific role to each member and configures the corresponding feature access and data permissions.

Note: The email must not be currently linked to any active JLCPCB account. Emails from deleted accounts can be reused.

8. Feature Permission Configuration

Once the Account Management function is activated, specific permissions can be configured for each member account. The available permission settings include the following:

9. Usage Restrictions

Member accounts that do not have Super Administrator privileges are restricted from performing certain operations, such as initiating account cancellation, reversing a cancellation request, or independently modifying their bound email address. They also do not have access to any features under the “Account Overview ”, “Member Account Management” and “Log Query” sections.

Currently, the ability to configure data access, payment permissions, and module-specific permissions is only supported in selected JLCPCB services. For services that do not support permission configuration, member accounts—except for specific restricted functions—inherit the same access rights as the Super Administrator. JLCPCB reserves the right to enable or adjust permissions for different services based on operational needs. Once new permissions are enabled, it is the responsibility of the Super Administrator to reassign the appropriate access rights to relevant member accounts.