At the end of each call I have to ask if the customer would like to give a free trial to any friends of family members.
Here are a number of responses that I have gotten:
Me: "Before I let you go, do you have any friends or family who would enjoy a free trial of our newspaper?"
Customer: "Nope, they are all dead."
Me: "Okay....Thanks and have a great rest of your day"
*How do you respond to this nicely & appropriately??
{and another version of this response:
Me: "Before I let you go, do you have any friends or family who would enjoy a free trial of our newspaper?"
Customer: "No, they are all dead."
Me: "Okay....Thanks and have a great rest of your day"
Customer: <insert laughing man> "I am so funny! I was totally kidding..."
Me: <insert me laughing uncomfortably> "You would be surprised, I have actually gotten that response seriously"
Customer: "Really?!"
Me: "Yes! Now....if you were me, how would you respond?"
Customer: "I think that you handled it well, what do you say?"
Me: "Exactly!"
*I mean seriously...How do you respond to this nicely & appropriately??
~~~
Me: "Before I let you go, do you have any friends or family who would enjoy a free trial of our newspaper?"
Customer: "Sure {insert name and address of nephew}"
Me: "Great, thank you!"
Customer: "You know, my nephew, he is single and fairly attractive...?"
Me: "Oh, thank you, but I'm taken...But thanks for thinking of me"
*Ha! I am getting dates through this job?! Who knew?!