![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 3%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 60%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPN%3C/text%3E%3C/svg%3E)
Welcome to Q&A Community!
Thank you for reaching out. I understand you’re unable to update your account and make a payment for your OneDrive subscription.
To make sure we're aligned and avoid from any misunderstanding, please let me know a few details about your issue by answering these questions:
- Are you signed in with a personal account (e.g., @hotmail.com, @outlook.com), an education account (e.g., @school.edu), or a work account (e.g., @yourcompany.com)? Is this the correct Microsoft account linked to your OneDrive subscription?
- Do you see any error messages when the update page gets stuck? If yes, please share the exact message. A screenshot would be ideal.
- Which device and browser are you using? Have you tried clearing cache or using a different browser?
- Is your subscription currently active, expired, or showing as past due?
Your confirmation would be helpful!
Feel free to correct me if there are any misunderstandings, and also your answers to the above questions so I can provide more tailored assistance.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.