Share via

KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous
2014-04-05T00:19:46+00:00

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
  1. Anonymous
    2014-05-14T20:02:09+00:00

    Hello all,

    We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

    We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

    In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

    If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

    If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

    If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

    If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

    If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

    If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

    If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

    If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

    In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

    We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

    Thank you for your understanding

    62 people found this answer helpful.
    0 comments
Answer accepted by question author
  1. Anonymous
    2014-04-17T17:17:17+00:00

    Please note that's 64bit only

    To make that work on 32bit do:

    Also note AMD does not mean this only works on AMD chipsets.  AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

    sfc /scannow

    DISM /online /get-packages /format:table | findstr KB2919355

    DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

    DISM /Online /Cleanup-Image /ScanHealth

    DISM /Online /Cleanup-Image /RestoreHealth

    DISM /online /cleanup-image /startcomponentcleanup /resetbase

    cleanmgr.exe

    @echo off

    Echo Cleanup complete

    pause

    51 people found this answer helpful.
    0 comments

1,164 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2014-05-14T19:17:44+00:00

    Everyone, have you heard the good news? Have you heard the gospel of Linux? Computing can be free and secure. Just check out Linux and be free from bondage under Microsoft.

    Amen!

    I have Linux Mint 16 Cinnamon 64-bit on both an HP Notebook and a Dell Desktop, nice replacement for Windows XP and later versions.  Had drivers built-in for both.

    The more I read about Windows...the more I think of Linux...

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2014-05-14T14:30:25+00:00

    Everyone, have you heard the good news? Have you heard the gospel of Linux? Computing can be free and secure. Just check out Linux and be free from bondage under Microsoft.

    Amen!

    I have Linux Mint 16 Cinnamon 64-bit on both an HP Notebook and a Dell Desktop, nice replacement for Windows XP and later versions.  Had drivers built-in for both.

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2014-05-14T12:18:11+00:00

    After had a lot trouble with to get in KB2919255, there was again yesterday new updates and again one of them did not sink into Win8.1u..

    There was many other security updates as well with this, but this KB2956575 did not sink into my Win8.1pro with MediaCenter!

    Noted also that my old x86 HP with Win8.1pro with MediaCenter has same issue. All other security updates did go in, but not KB2956575!

    So, I simply chose 'HideUpdate' from Windows update, until there are in future some repair update for this. I have feeling that it's same store corruption that caused most problems in this thread.

    1 person found this answer helpful.
    0 comments