Copilot Win 11

Hi jerry dorfman,

Thank you for posting on Microsoft Q&A forum and sharing the difficulties you’re experiencing with Copilot on Windows 11. I understand how disruptive this can be, and I truly appreciate your patience while we work together to resolve it.Copilot may crash or fail to launch due to incomplete Windows updates, corrupted cache files, conflicts with other applications, outdated drivers, or damaged system files. These issues are common and can usually be fixed with basic troubleshooting steps.

Before we dive into troubleshooting, could you please let me know:

• When the issue first started happening
• If you’re able to use Copilot online at https://copilot.microsoft.com

This will help us understand the situation better and provide you the most accurate steps to get Copilot working again as quickly as possible.

In the meantime, please try the following steps to troubleshoot further:

Step 1: Restart Copilot

• Press Ctrl + Shift + Esc to open Task Manager.
• Look for any process named Copilot or Windows Copilot.
• Select it and click End Task, then try launching Copilot again.

Step 2: Check for Updates

• Go to Settings > Windows Update > Check for updates.
• Install any pending updates, especially those related to Copilot or system stability.
• Restart your PC after updates are installed.

Step 3: Sign Out and Back In

• Sign out of your Microsoft account and log back in.
• This refreshes your session and often resolves authentication issues.

Step 4: Clear Copilot Cache

• Navigate to: C:\Users<YourUser>\AppData\Local\Microsoft\Copilot
• Delete temporary files (avoid deleting system files).
• Restart your PC and try again.

Step 5: Repair or Reset Copilot

• Go to Settings > Apps > Installed apps > Windows Copilot > Advanced options > Repair.
• If Repair doesn’t help, try Reset (this will remove app data).

Step 6: Run System File Checker

• Open Command Prompt as Administrator.
• Run:

    sfc /scannow
  

• This will check and repair any corrupted system files.

Please let me know if you’d like help with any of these steps. I’m here to support you through this.

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