I cant see my notes in New Outlook? Amongst other things...

Hi @Terri Griffiths,

Thank you for reaching out to Microsoft Q&A Forum.

Although Microsoft is actively enhancing the New Outlook experience, the current version of New Outlook does not yet offer the full range of functions available in classic Outlook.

You can see the comparison and updates via this article: Feature comparison between new Outlook and classic Outlook - Microsoft Support

With none of your notes are shown although it said 8 notes available, some of your legacy “Outlook Notes” don’t surface the same way they did in Classic, and the entry points moved. In many cases, Notes are now surfaced via Sticky Notes / OneNote integration rather than a dedicated Notes module. 

If you open the Folder pane and look for Notes within the folder list and can't find your Notes, you can try open Sticky Notes (Start menu → “Sticky Notes”) and sign in with the same account; legacy Outlook Notes may appear there if they had been syncing to the Microsoft Notes service. 

If you still see “8” but none display, it can indicate the Notes container exists, but New Outlook isn’t rendering its contents. Verifying in Classic Outlook (or Outlook on the web) will confirm whether the items are present server‑side.

With “Folders aren’t syncing across laptops; Drafts in one, not in the other”, there might be conflicts between Classic vs New Outlook editing the same draft (cache timing) can cause “reverted edits.” A workaround in Classic is enabling “Download shared folders”/Public Folder Favorites to reduce caching conflicts when collaborating on drafts.

Currently, there’s no IMAP folder subscription dialog to tune this on New Outlook; that UI exists in Classic: right‑click the account root → IMAP Folders → Query/Subscribe.

If these Drafts are for work/school (Exchange Online), prefer editing drafts in New Outlook or Outlook on the web on both devices to keep the experience consistent and avoid the cross‑client cache conflict described above. 

Regarding "On Classic I can subscribe to IMAP folders; I can’t find that in New Outlook”, Classic Outlook supports IMAP subscriptions (Query/Subscribe/Unsubscribe); New Outlook doesn’t expose that UI. You can switch to Classic to manage IMAP folder subscriptions when needed.

About “I can no longer file emails to folders on different accounts”, this feature is changed in New Outlook. Microsoft is released an update for the new Outlook for Windows (as part of Microsoft 365) - Microsoft 365 Roadmap | Microsoft 365, that will allow users to seamlessly move emails between different accounts. This functionality will be controlled via IT policy settings, giving administrators granular control through Exchange PowerShell.

• To enable this capability, a new parameter has been introduced: -ItemsToOtherAccountsEnabled within the Set-OWAMailboxPolicy cmdlet. By configuring this setting, administrators can permit users to move emails between accounts in accordance with organizational requirements and compliance standards.
• Since enabling this feature requires administrative privileges, I recommend reaching out to your organization's IT administrator for assistance. For more details, please refer to the official Microsoft documentation on this cmdlet here: Set-OwaMailboxPolicy (ExchangePowerShell) | Microsoft Learn

We're continuously enhancing Outlook based on user feedback, and your input plays a valuable role in shaping future updates. If this is important to your workflow, I highly recommend submitting a suggestion directly from Outlook by navigating to: Outlook (new) · Community portal. This is the most effective way to ensure your voice reaches the product team and can be considered for future improvements.  

Once you've submitted your feedback, feel free to share the link here in the comments. I’ll be happy to upvote it to help bring more visibility.  

Additionally, since many other users have expressed similar concerns but may not know where to submit feedback, if my response has helped you better understand the situation and guided you toward a possible next step, please mark it as the “Accepted Answer.” Your action will help pin this post to the top, making it easier for others in the community who are experiencing the same issue to find your feedback and support it.  

Thank you again for your time and for raising this important usability concern. 

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