I can't delete (EiteBook 8560p) device in my account

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I can't delete (EiteBook 8560p) device in my account

Gerhard Wagner 65

My device (EliteBook 8650p) still appears in the 'all deveices' list though I have deleted/removed it in my account. The devices in my account are correctly presented as the remaining 2, but if I klick 'show all devices' it still pops up.

Is there any way to finally remove it?

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Answer 1

Arlene D 15,505 Independent Advisor

Thanks for your question. To help, first check if the EliteBook 8560p was fully removed from your Microsoft account at https://account.microsoft.com/devicesand not just signed out locally.

Sometimes removed devices still appear under “all devices” for a short period. Microsoft notes it can take up to 30 days for a removed device to disappear completely. If it still shows after that, contact Microsoft Support from the same page to have it cleared from your account.

Gerhard Wagner 65 Reputation points

2025-11-08T12:59:13.89+00:00

Thanks, Arlene

I tried from within the account management to unilink/remove the device. It always ended with a success message but it was still in the list under "all devices".

I contacted support and the lady (Nathalie Nicole) found out using a remote session that there was still a link to the Microsft store to the device in the account. She unlinked that and then it was gone.

best regards
Gerhard

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