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Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2016-08-19T19:27:34+00:00

    It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

    I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

    It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

    You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Barb Bowman 80,025 Reputation points MVP Volunteer Moderator
    2015-10-27T11:04:21+00:00

    First, try a two button restart:

    Step 1: Press and hold the power button on your Surface for 30 seconds.

    Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both. 

            The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

    Step 3: After you release the buttons, wait 10 seconds.

    Step 4: Press and release the power button again to turn your Surface back on.

    Next, after your Surface turns back on, check for Windows Updates:

    Step 1: Go to Start and select Settings > Update & security > Windows Update.

    **Step 2:**Select Check for updates. Install any available updates.

    **Step 3:**If prompted, select Restart now.

    For details on Surface updates, please check the Surface update history page.

    53 people found this answer helpful.
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  2. Anonymous
    2015-10-27T17:13:11+00:00

    The reply was helpful, and I learned that the volume button acts like the "off" button on my  iPhone. I still had to call service because when I did get the computer on, it spun without working. It is working now.

    2 people found this answer helpful.
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  3. Anonymous
    2015-10-31T15:15:38+00:00

    After opening Surface Pro 4 cover and pressing a key, sometimes the display doesn't turn on automatically, although keyboard and Hello camera are lit.

    To turn on display in those cases I need to either press power on and off or reclose Type Cover and reopen.

    This behavior happens every time the computer sleeps.

    SP4 is fully updated using Windows Update.

    How can I fix this?

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  4. Anonymous
    2015-10-31T17:43:22+00:00

    But why is this happening?  This has happened to me twice in the 2 days I have owned it.  Not acceptable of a device of this caliber and PRICE.

    1 person found this answer helpful.
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