I was told that I would receive an email within 24 hours after submitting the account recovery form, but it has been a week and I haven't received it.

Question

I was told that I would receive an email within 24 hours after submitting the account recovery form, but it has been a week and I haven't received it.

다인 이 20

I deleted my Naver account, which was used as my Microsoft account email, due to security reasons. I had a Microsoft 365 subscription, but I need to cancel it. However, I can't remember my password and can't receive a code via email, so I can't log in. A few days ago, I received feedback on this issue and submitted the form following the instructions, but I haven't received any response within 24 hours.

After submitting the form, I received feedback saying, "Your recovery request results will be sent to the email address you provided at the beginning of the form within 24 hours."

I was told I would receive an email saying, "Your account could not be verified./Your account has been verified."

How can this be happening?

I would appreciate a response as soon as possible.

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Answer 1

안녕하세요, 저는 존입니다! 나는 당신을 도울 것입니다.

Microsoft Q&A는 공개되며 정보만 제공할 수 있습니다. 계정 또는 로그인 관련 문제에 대해 직접 지원하는 것은 당사의 능력을 넘어섭니다.

복구 양식에 제공한 대체 이메일 주소의 받은 편지함과 스팸/정크 폴더를 이미 확인하셨나요? 결과 전자 메일은 삭제된 원래 Microsoft 전자 메일이 아닌 해당 전자 메일로 전송되어야 합니다.

이미 일주일이 지났는데도 여전히 아무것도 받지 못했다면 동일한 대체 이메일 주소를 사용하여 복구 양식을 다시 제출하고 활성화되어 있는지 확인하는 것이 좋습니다.

추가 질문이나 우려 사항이 있으면 알려주십시오.

다음을 통해 공유

I was told that I would receive an email within 24 hours after submitting the account recovery form, but it has been a week and I haven't received it.

답변 1개

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