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Bluetooth (still) not working

Bram 20 Reputatiepunten
2025-11-07T19:16:14.8+00:00

Hello,

I had some problems with my bluetooth on my pc and laptop. See the problems for the device:

PC: My JBL earbuds are not working. The earbuds are connected but no sound or connecting and disconneting all the time. Solutions nothing. JBL GO 1ste works fine. The PC had a Intel AX201 on the mobo.

Laptop: Same problem as PC but I tried here on advice to swap the BT card now the laptop as a Intel BE200 but the earbuds problem is not fixed. The laptop can not find my jbl Go 1ste gen. And if I connect my phone is connected and disconnecting all the time.

For both: alle the solution on google are not working and the troubleshooter is not working. The problem is since september this year.

Windows voor thuisgebruik | Windows 11 | Apparaten en stuurprogramma's
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  1. Noel Macadangdang 2,680 Reputatiepunten Onafhankelijke adviseur
    2025-11-07T20:01:10.52+00:00

    Hi Bram,

    Thank you for sharing your question. I understand how annoying those Bluetooth problems are on your PC and laptop, especially with your JBL earbuds cutting out or not making sound. Let’s sort this together.

    Based on my knowledge, mostly with Intel Bluetooth adapters like the AX201 and BE200, usually after the latest Windows 11 updates.

    Randomly disconnecting, Connected but no sound

    Bluetooth icon vanishes, can’t find devices or pair them correctly

    Usually, it’s a mix of flaky drivers, power settings, and conflicts with Windows 11 updates. Even if your drivers look current, they might not play well with the newest OS.

    Steps to try. Turn off Bluetooth power saving.

    Head to Device Manager > Bluetooth > Intel Adapter > Properties > Power Management tab.

    Untick Allow the computer to turn off this device to save power.”

    Do the same for your USB Root Hub under Universal Serial Bus controllers.

    Tweak sound settings, Right-click the speaker icon > Sounds > Playback tab.

    Pick your JBL earbuds > Properties > Advanced. Set the format to 16-bit, 48000 Hz (DVD Quality) or higher. Restart the Bluetooth connection. Remove the Bluetooth adapter from Device Manager. Restart your PC/laptop and let Windows reinstall it on its own.

    Try re-pairing after resetting the earbuds. For JBL earbuds, pop them in the case and hold the reset button for 10 seconds. Forget them from all your devices before trying to pair them with your PC.

    May I also ask, “Did this start happening after a specific Windows update, or only with stuff like the earbuds? Oh, and are you using the latest Intel Bluetooth drivers from the website?

    I hope this answer is helpful, if you have any questions, feel free to reply.

    Best Regards,

    Noel

  2. Bram 20 Reputatiepunten
    2025-11-08T10:52:49.0166667+00:00

    I Have now disabled the Intel BT from the BE 200 and installed my BT 4.0 Dongle and conneced the JBL T450BT and its working fine.

    So that means it a problem with the intel or windows??

    Update With the dongle my T450BT is working the Go also but the Earbuds only the mic I can't remove the earbuds. and reconnect

    After a restart the earbuds are not removable and the audio is not working the same als with the Intel BT So a windows problem

    Now with the Intel BT, the JBL GO and T450BT are on the laptop but it can not make a connection.

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