LiveAgent

LiveAgent June 2026 update is out: 🤖 Insant chatbot avatars. 🕒 Bulletproof time zone syncing. 🧠 AI Categorization & Triage. In June we are focusing entirely on the tools that eliminate your daily busywork. While our team fine-tunes what is next under the hood, you can deploy powerful AI automations inside your dashboard today. Here are the highlights you need to know about: https://lnkd.in/eg69svwx

Your best support agent just solved a tricky customer issue. Great. Now what? Does that knowledge live on, or does it disappear the moment the ticket closes? For most teams, it disappears. LiveAgent's AI self-learning loop changes that. Every resolved ticket becomes a lesson. The AI reads the full conversation, spots the gap between what the chatbot attempted and what the human agent actually fixed, and quietly updates your chatbot's memory. No input required from anyone on your team. And it's not just storing answers. If an agent calculated a price for a customer, the AI doesn't save "the answer is $500." It saves the logic behind it: price multiplied by quantity. So the next time a customer asks about pricing, the chatbot can work through it correctly, whatever the numbers are. Personal data gets stripped out automatically. Knowledge goes in clean, ready to use. The more tickets your team closes, the sharper your chatbot gets. It's compounding interest for your support operation, and it runs entirely in the background. Powered by FlowHunt, built into LiveAgent. Learn more at: https://lnkd.in/edakRwMr #SelfLearning #AIfeature #LiveAgent #FlowHunt

Your company’s internal Knowledge Base is out of date. 🤫 The cycle support teams hate: An agent solves a complex ticket, closes it, and means to document it. Then 50 new tickets slam the queue, and the solution is buried forever. We just launched a fix for this: The "Ticket to Memory" Self-Learning Loop. 🚀 It’s live right now. The AI automatically watches how your human agents solve complex tickets, turns the fix into a universal rule, and updates your system's memory. No manual data entry required. Want to turn your daily tickets into a self-improving knowledge engine today? Comment "LOOP" below and our team will DM you the setup details instantly 👇 #CustomerSupport #AI #Automation #Operations

We often talk about features and pricing, but this review from Aphrodonis Media Group reminded us what actually matters: humans helping humans. They switched to us a few years ago, and seeing phrases like "without complications" and "real customer support" makes all the work worth it. The takeaway? Software is only as good as the team standing behind it. Shouting out the real MVPs: OLEH VIESHAIEV and Jakub Gajdoš! 🏆 #CustomerSuccess #SaaS #CustomerSupport #LiveAgent

AI handles 80% of your support tickets. But the other 20% defines your entire brand. A messy handoff from your bot to your team isn't just a "bad experience"—it's a 30% churn risk. You're working too hard for new leads to let a clunky bot loop throw them away. It’s time to move past "automate everything." 👇 The AI support paradox: https://lnkd.in/exyp5jTp Data & Benchmarks: Azumo, SurveyMonkey, and Unthread.

We’ve all been there. You have a complex issue, but the bot won't let you talk to a person. It’s not just a minor annoyance, it’s costing businesses billions in "silent churn."

Your May LiveAgent update is here, and it's packed! AI Agents, AI workflows, MCP integration, cleaner chatbot messages, and more. We've been busy building, and we're not slowing down. Hit the link to catch up on everything new this month 👇 https://lnkd.in/e_bWE2Gy

Business owners lose $3.7 trillion every year to bad customer experiences. Most of it? Fixable with better context at the right moment. Your support queue is already full of growth opportunities. Maybe you just can't see them yet. Curious how to change that ?👇 https://lnkd.in/eP5f2k7g #salesopportunity #LiveAgent #upsell #customersupport

Ever wish your support inbox could just... handle itself? We built something for that. Our AI Autoresponder replies to incoming tickets the second they arrive: day or night, weekday or weekend. It only pulls answers from sources you control, so your customers always get accurate, on-brand replies. And the best part? Your team only gets pulled in when something genuinely needs them. Sound too good to be true? See exactly how it works: 👉 https://lnkd.in/dVD8BqPh

Most support teams are sitting on a goldmine they don't know about. Every resolved ticket is a chance to add value — not just close a case. But timing is everything. Upsell too early and you lose trust. Get it right and you turn a support moment into a loyalty moment. So we're curious — when do you think the right moment actually is? 👇