I am incredibly grateful for the exceptional medical care provided by SmartMed. Melissa, NP, is outstanding at listening, thoroughly assessing, and clearly communicating during each visit. (I have started using her as my PCP.) My son recently used the drive-thru urgent care, and she was his provider as well. The entire team is genuinely helpful and supportive.
I recently lost access to the PCP I’d been established with after they went out of network. To be honest, I never felt like I was receiving great care there anyway, but I take a long-term medication and needed someone to continue prescribing it. The bar was low. Very low. After calling around as a prospective self-pay patient, I started losing hope. I was being quoted well over $700 for a routine visit and medication refill, which felt unbelievable and frankly hard to justify. Feeling stuck, I mentioned my situation to a friend, and she immediately recommended SmartMED. I checked out their website and was struck by how transparent everything was. Clear pricing. Clear descriptions. No mystery. I genuinely wondered if it was too good to be true. I called the office, and Stacy, one of the co-founders, answered the phone herself. That alone set the tone. I've never seen that in medicine. What began as a simple search for someone to prescribe a medication I’ve been stable on for over 20 years quickly turned into something more. For the first time in a long while, I thought, what if I could actually address some of the other health things I’ve quietly put on the back burner? I made an appointment with Melissa and was blown away from the moment I walked in. Everyone was warm and welcoming, and Melissa took the time to talk with me like a human being, not a chart or a checklist or insurance money-grab. I left feeling heard, respected, and genuinely hopeful. For the first time since I was a child under my parents’ care, I feel optimistic about having a true partner in my healthcare. Thank you so much to Stacy, Melissa, and the entire SmartMED team. I truly could not have asked for a better experience.
We have now used SmartMed twice and the service is phenomenal. The first time we went was for my daughter who was dealing with bronchitis and an ear infection. She was so sick, so it was nice to keep her in the car while she was seen. The second time was for my son when I was worried he had a sinus infection and we also were short on time. Both times we got in and out in a little over 15 minutes. I can’t say enough about the staff, the doctors, and how easy and convenient it is. Thank you all for being so kind and efficient when it matters most.
