Measuring Impacts and Performance of State DOT Resilience Efforts A Guide (2025) / Chapter Skim
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5 Monitoring, Evaluation, and Communication
Pages 44-51

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From page 44...
... This includes determining a monitoring framework and reviewing RPMs to demonstrate progress as well as incorporating what they have learned into the realignment of agency goals and objectives and the framework they are using to measure resilience. Next, this chapter covers reporting progress and lessons learned for how to communicate with stakeholders.
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From page 45...
... The monitoring efforts should take place regularly, with exact cadence that balances delivering value through frequent information updates while acknowledging data noise and accounting for resource and capacity limitations. The cadence should also complement other efforts such as annual reports, plan updates, and legislative or budgetary milestones to maximize efficiency.
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From page 46...
... • Operations and maintenance data • Mitigation benefits and cost of mitigation • Historical record of threat/hazard events • Completion and documentation of risk • Threat/hazard magnitudes and frequencies methodology • Threat/hazard maps • Number of projects in progress or • Climate projection data completed on at-risk assets • Detour information • Financial/value of time for users • Resilience project data • Vulnerability and risk assessment • Life-cycle cost analysis/benefit-cost analysis (LCCA/BCA) RPM 2: Implementing Resilient • Criticality assessment • Number of design standards changed Design Standards • Historical record of hazards • Number of assets identified as requiring • Threat maps updated design standards • Climate projection data • Past resilience grant application data • STIP data • Resilience project data • Detour information RPM 3: Redundancy Ratio and/or • Roadway inventory • Number of projects on low-redundancy Multi-Scale Resilience Index (MRI)
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From page 47...
... The results should lead to adjustments that are integrated into the goals and objectives, selection of measures, baseline assessment, future assessment, selection of actions, and Table 5.2.   Factors impacting performance results. Internal Factors External Factors • Funding • Economy • Staffing • Emission pathways • Data availability • Demographic changes • Leadership • Political requirements • Capital project commitments • Vehicles characteristics • Cultural barriers • Gas prices • Agency priorities • Lane use characteristics and built environment Source: Adapted from Table 5-4 of the TPM Toolbox (FHWA 2024b)
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From page 48...
... Ultimately, the review allows the agency to better link their everyday activities to their desired results and performance goals. Over many years, an agency's goals, objectives, performance measures, and data accessibility all change and evolve with shifting internal priorities and due to external factors.
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From page 49...
... However, if a flooding event causes damage to lowercriticality assets, the agency may need to balance their success in investing in higher-criticality assets while recognizing an opportunity to improve their risk assessment process to be more inclusive of lower-criticality assets that are also affected by hazard events. External Communications For external communications, the agency should focus on telling their story to their collaborators and the public.
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From page 50...
... Green Light Language (to Tell the Red Light Technical Language Story) (to Avoid)
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From page 51...
... As practitioners conduct an audience segmentation of different stakeholders, practitioners should also consider agency leadership as a unique audience with specific motivations and tailor messages accordingly. NCHRP Research Report 976: Resilience Primer for Transportation Executives offers DOT leadership an overview of the leadership role in resilience and outlines concepts to lead agencies toward increased resilience (Matherly et al.
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Key Terms

  • monitoring framework
  • internal communications
  • performance management
  • external communications
  • dot resilience

  • state dot
  • hazard events
  • resilience strategies
  • performance metrics
  • agency leadership

  • audience segmentation
  • technical language
  • process improvements
  • periodic review
  • resilience performance

  • resilience initiatives
  • performance measure
  • transit data
  • time data
  • performance results

  • national performance
  • severity data
  • projection data
  • agency goals
  • internal reports

  • dot leadership
  • external factors
  • hazard severity
  • management research
  • monitoring efforts


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