https://poly.ai/blog The latest articles from PolyAI en https://poly.ai/blog/what-is-an-ai-voice-agenthttps://poly.ai/blog/what-is-an-ai-voice-agentThu, 12 Nov 2026 00:00:00 GMTAn AI voice agent answers your calls and holds a spoken conversation with your customers. Here's how they work, what separates a good one, and how dialog agents go on to resolve the call. https://poly.ai/blog/best-voice-agent-apihttps://poly.ai/blog/best-voice-agent-apiMon, 09 Nov 2026 00:00:00 GMTCompare nine voice agent APIs on price, latency claims, telephony, and coding-agent tooling, using each vendor's own published figures. https://poly.ai/blog/best-speech-to-speech-apihttps://poly.ai/blog/best-speech-to-speech-apiMon, 09 Nov 2026 00:00:00 GMTCompare five speech-to-speech APIs on languages, voice control, and cost per minute, using each vendor's own published figures. https://poly.ai/blog/call-transfer-ratehttps://poly.ai/blog/call-transfer-rateSat, 07 Nov 2026 00:00:00 GMTWhat your transfer rate really measures, how to decide which transfers should happen, and how dialog agents resolve the rest end to end. https://poly.ai/blog/conversational-ivr-explainedhttps://poly.ai/blog/conversational-ivr-explainedFri, 06 Nov 2026 00:00:00 GMTConversational IVR lets callers speak instead of pressing keys, but most calls still end up in a queue. Here’s where it stops, and how dialog agents resolve the request while the caller is still on the line. https://poly.ai/blog/wren-webinar-self-improving-dialog-agentshttps://poly.ai/blog/wren-webinar-self-improving-dialog-agentsWed, 21 Oct 2026 00:00:00 GMTHighlights from our webinar, "Meet Wren, the agent behind your agents," and what steady improvement looks like once your dialog agents are live. https://poly.ai/blog/digiday-best-ai-tool-ft-fastest-growing-companieshttps://poly.ai/blog/digiday-best-ai-tool-ft-fastest-growing-companiesWed, 14 Oct 2026 00:00:00 GMTPolyAI won Best AI Tool at the 2026 Digiday Technology Awards and earned a place on the Financial Times’ first ranking of the UK’s fastest-growing companies. https://poly.ai/blog/polyai-appoints-sunil-shah-cfohttps://poly.ai/blog/polyai-appoints-sunil-shah-cfoThu, 08 Oct 2026 00:00:00 GMTFormer Rapid7 finance leader and technology investor brings 20 years of experience growing software businesses to scale frontier dialog for enterprises and builders. https://poly.ai/blog/dialog-rsn-1-aws-sagemakerhttps://poly.ai/blog/dialog-rsn-1-aws-sagemakerTue, 06 Oct 2026 00:00:00 GMTThe fastest reasoning model for real-time, complex dialog is available now on AWS SageMaker. Subscribe through AWS Marketplace and deploy it as a SageMaker endpoint inside your own AWS environment. https://poly.ai/blog/enterprise-voice-ai-challengeshttps://poly.ai/blog/enterprise-voice-ai-challengesFri, 02 Oct 2026 00:00:00 GMTVoice runs on a clock that text never had. Here's why turn-taking breaks most voice agents, what Dialog-RSN-1 does differently, and which layers of the stack enterprises should own. https://poly.ai/blog/voice-ai-latency-customer-satisfactionhttps://poly.ai/blog/voice-ai-latency-customer-satisfactionWed, 30 Sep 2026 00:00:00 GMT https://poly.ai/blog/state-of-customer-conversations-in-2026https://poly.ai/blog/state-of-customer-conversations-in-2026Tue, 15 Sep 2026 00:00:00 GMT533 CX leaders. 1,045 consumers. New PolyAI research shows where they disagree on customer service, and how to fix it. https://poly.ai/blog/wren-agent-improves-dialog-agentshttps://poly.ai/blog/wren-agent-improves-dialog-agentsWed, 09 Sep 2026 00:00:00 GMTWren analyzes every agent conversation, proactively thinks up improvements, and tests whether they work. These incremental changes compound into massive gains for your business. https://poly.ai/blog/why-model-speed-is-only-part-of-voice-latencyhttps://poly.ai/blog/why-model-speed-is-only-part-of-voice-latencyFri, 21 Aug 2026 00:00:00 GMTVoice latency belongs to the whole system. Turn detection, integrations and telephony can matter more than model speed. https://poly.ai/blog/dialog-ai-persistent-contenthttps://poly.ai/blog/dialog-ai-persistent-contentThu, 20 Aug 2026 00:00:00 GMTWhy AI agents ask customers to prove who they already are, and the capability that ends the cold start. https://poly.ai/blog/polyai-launches-direct-integration-with-epichttps://poly.ai/blog/polyai-launches-direct-integration-with-epicTue, 18 Aug 2026 00:00:00 GMTPolyAI connects directly to Epic, cutting hold times and streamlining scheduling for PDS Health's 1,100+ practices. https://poly.ai/blog/polyai-dialog-rsn-1https://poly.ai/blog/polyai-dialog-rsn-1Thu, 30 Jul 2026 00:00:00 GMTThe traditional cascade loses the audio. Speech-to-speech loses control. Dialog-RSN-1 loses neither. https://poly.ai/blog/voice-ai-compliance-financial-serviceshttps://poly.ai/blog/voice-ai-compliance-financial-servicesTue, 28 Jul 2026 00:00:00 GMTWhy most voice AI vendors fail the FinServ compliance review — and the five checks that decide it. https://poly.ai/blog/polyai-builder-mcphttps://poly.ai/blog/polyai-builder-mcpFri, 17 Jul 2026 00:00:00 GMTCreate, test, and ship PolyAI dialog agents in natural language — from inside your editor. https://poly.ai/blog/natural-voice-ai-conversation-designhttps://poly.ai/blog/natural-voice-ai-conversation-designFri, 10 Jul 2026 00:00:00 GMTNatural sounding voice AI is a design problem long before it's a technology one, and PolyAI's Oliver Shoulson breaks down how the best conversations get built. https://poly.ai/blog/forrester-ai-observabilityhttps://poly.ai/blog/forrester-ai-observabilityWed, 08 Jul 2026 00:00:00 GMTWhat a top observability score actually measures — and why a dashboard isn't the answer. https://poly.ai/blog/adk-explainedhttps://poly.ai/blog/adk-explainedWed, 08 Jul 2026 00:00:00 GMTHow developers build and ship PolyAI agents from their own environment — git, IDE, CI/CD, no lock-in. https://poly.ai/blog/empathy-in-contact-center-aihttps://poly.ai/blog/empathy-in-contact-center-aiTue, 07 Jul 2026 00:00:00 GMTA voice agent can apologize for the inconvenience and still ask someone to repeat everything they've already said. Real empathy lives in the full design, from the context the agent has before the call starts to the channel it chooses in the moment. https://poly.ai/blog/testing-ai-agents-before-deploymenthttps://poly.ai/blog/testing-ai-agents-before-deploymentWed, 01 Jul 2026 00:00:00 GMTManual testing only covers the scenarios you thought of. Validate every agent change with AI-generated scenarios, simulation testing, and A/B testing, before it ever reaches a customer. https://poly.ai/blog/polyai-adk-guidehttps://poly.ai/blog/polyai-adk-guideTue, 30 Jun 2026 00:00:00 GMTOwn the code behind your enterprise dialog agents — build on PolyAI's ADK from your terminal. https://poly.ai/blog/5-questions-every-cx-leader-should-be-asking-their-conversation-datahttps://poly.ai/blog/5-questions-every-cx-leader-should-be-asking-their-conversation-dataThu, 25 Jun 2026 00:00:00 GMTThe five questions worth asking your conversation data every week — and what teams find when they ask them. https://poly.ai/blog/dora-ai-requirementshttps://poly.ai/blog/dora-ai-requirementsWed, 24 Jun 2026 00:00:00 GMTThe five DORA requirements your voice AI vendor must document — mapped to PolyAI's controls and the evidence available to buyers. https://poly.ai/blog/glba-compliance-aihttps://poly.ai/blog/glba-compliance-aiWed, 24 Jun 2026 00:00:00 GMTWhy deflection-optimized voice AI fails GLBA audits — and how to vet a vendor before the audit cycle reaches you. https://poly.ai/blog/agent-handover-financial-serviceshttps://poly.ai/blog/agent-handover-financial-servicesFri, 29 May 2026 00:00:00 GMTDecades of digital investment haven't changed the fact that customers still reach for the phone when it matters most. The handover from AI to human is where that experience is won or lost. https://poly.ai/blog/voice-ai-healthcare-contact-centershttps://poly.ai/blog/voice-ai-healthcare-contact-centersTue, 26 May 2026 00:00:00 GMTPatient call volume only goes in one direction. When routine calls go unanswered, appointments go unfilled and revenue quietly doesn't come back. Voice AI built into your EMR changes that. https://poly.ai/blog/employee-experience-cx-investmenthttps://poly.ai/blog/employee-experience-cx-investmentTue, 26 May 2026 00:00:00 GMT https://poly.ai/blog/your-ai-fails-productionhttps://poly.ai/blog/your-ai-fails-productionFri, 22 May 2026 00:00:00 GMTPer-turn accuracy and conversation accuracy are not the same measure: the first is what your test suite catches, the second is what your customers experience. (Antithesis) At 90% per turn, a 20-turn system succeeds 12% of the time in production — and the failure compounds silently from turn 6 onward. The fix isn't a larger prompt; it's moving the constraints into the weights. https://poly.ai/blog/when-anyone-can-build-an-ai-agenthttps://poly.ai/blog/when-anyone-can-build-an-ai-agentThu, 21 May 2026 00:00:00 GMTOne question separates AI built to last from AI that only works in the demo. https://poly.ai/blog/four-questions-multilingual-aihttps://poly.ai/blog/four-questions-multilingual-aiTue, 19 May 2026 00:00:00 GMTFour questions to expose whether your multilingual AI is production-ready or just a convincing demo. https://poly.ai/blog/agentic-dialog-platform-open-to-buildershttps://poly.ai/blog/agentic-dialog-platform-open-to-buildersMon, 18 May 2026 00:00:00 GMTGeneral-purpose AI can do a lot in minutes. Handling complex customer conversations at enterprise scale is a different challenge entirely. That's what our platform was built for, and today it's open to everyone. https://poly.ai/blog/polyai-makes-four-senior-hireshttps://poly.ai/blog/polyai-makes-four-senior-hiresTue, 12 May 2026 00:00:00 GMTFour senior hires across engineering, marketing, partnerships, and vertical expansion. A new tech hub in Toronto. And where we're going next. https://poly.ai/blog/beyond-the-rulebook-mitigating-riskhttps://poly.ai/blog/beyond-the-rulebook-mitigating-riskMon, 11 May 2026 00:00:00 GMTPolyAI builds safety into the core of its AI — not just a rulebook — to protect enterprises from risk at every layer. https://poly.ai/blog/modmed-appointment-bookinghttps://poly.ai/blog/modmed-appointment-bookingFri, 01 May 2026 00:00:00 GMTInside PolyAI's ModMed integration and how appointments get booked end-to-end. https://poly.ai/blog/modmed-polyai-voice-ai-integrationhttps://poly.ai/blog/modmed-polyai-voice-ai-integrationFri, 01 May 2026 00:00:00 GMTAcross multiple locations, unanswered calls quietly cost specialty practices revenue. Here's how the PolyAI ModMed integration books, reschedules, and routes calls in real time so that doesn't happen. https://poly.ai/blog/barge-in-voice-ai-interruption-handlinghttps://poly.ai/blog/barge-in-voice-ai-interruption-handlingMon, 27 Apr 2026 00:00:00 GMTBarge-in happens in about 1 in 5 calls, and how your voice agent handles it plays a significant part in whether the conversation feels human or robotic. Here's what it takes to get it right. https://poly.ai/blog/polyai-launches-adk-to-bring-ai-native-development-to-enterprise-cxhttps://poly.ai/blog/polyai-launches-adk-to-bring-ai-native-development-to-enterprise-cxWed, 22 Apr 2026 00:00:00 GMT https://poly.ai/blog/smart-analyst-ai-for-enterpriseshttps://poly.ai/blog/smart-analyst-ai-for-enterprisesWed, 15 Apr 2026 00:00:00 GMTLast year, we proudly launched Smart Analyst, PolyAI’s specialized AI agent for conversational intelligence. It enables CX leaders to explore data from millions of automated interactions. https://poly.ai/blog/voice-ai-healthcare-patient-supporthttps://poly.ai/blog/voice-ai-healthcare-patient-supportFri, 20 Mar 2026 00:00:00 GMTHealthcare contact centers are handling more calls with fewer people. Here's how PolyAI helps teams keep up, without compromising the quality of care patients experience on every call. https://poly.ai/blog/polyai-raven-35-beats-gpt5https://poly.ai/blog/polyai-raven-35-beats-gpt5Thu, 19 Mar 2026 00:00:00 GMT https://poly.ai/blog/polyai-unveils-the-cx100-for-2026https://poly.ai/blog/polyai-unveils-the-cx100-for-2026Wed, 18 Mar 2026 00:00:00 GMTOne hundred leaders building the future of customer experience. Our annual list celebrates innovators transforming how brands serve their customers https://poly.ai/blog/healthcare-admin-burden-patient-accesshttps://poly.ai/blog/healthcare-admin-burden-patient-accessWed, 18 Mar 2026 00:00:00 GMT https://poly.ai/blog/polyai-named-the-fastest-growing-ai-company-in-europe-in-ft-1000-rankingshttps://poly.ai/blog/polyai-named-the-fastest-growing-ai-company-in-europe-in-ft-1000-rankingsMon, 09 Mar 2026 00:00:00 GMTThe Financial Times and Statista recognized PolyAI as #32 overall and #1 in enterprise AI among Europe’s 1,000 fastest-growing companies https://poly.ai/blog/building-voice-agents-with-polyaihttps://poly.ai/blog/building-voice-agents-with-polyaiWed, 04 Mar 2026 00:00:00 GMTLegacy IVRs don't hear urgency. Voice agents do. Here's how the engineering and design decisions behind them, from latency to personalization, come together to create conversations that actually work for customers. https://poly.ai/blog/best-customer-service-solution-at-the-2026-stevie-awardshttps://poly.ai/blog/best-customer-service-solution-at-the-2026-stevie-awardsMon, 02 Mar 2026 00:00:00 GMTThe Stevie Awards are the world’s top honors for customer service, contact center, business development, and sales professionals. https://poly.ai/blog/gordon-ramsay-applies-his-no-nonsense-standards-to-customer-service-in-polyai-campaignhttps://poly.ai/blog/gordon-ramsay-applies-his-no-nonsense-standards-to-customer-service-in-polyai-campaignMon, 09 Feb 2026 00:00:00 GMT