It’s been 8 months since one of us has needed a visit to hospital. I think all is well at the moment but an incident with Peg sent us to the E.R. over the weekend; we need to do some followup, but an overnight stay wasn’t necessary.
Still, the experience of 6 hours in an E.R. reminded us of the plight of both patients and hospital staff in these days. And by extension to the greater society.
We haven’t spent that long in an E.R. in quite some time. Our other visits were deemed serious enough that we quickly left the waiting room and were assigned a team and a room. This time, thankfully, the issue wasn’t deemed life threatening and we ended up watching other people come and go and come and go in and out of the E.R. while we were waiting. That sounds terrible, but in fact within precious few moments of our arrival fluids were taken and dispatched to the lab on another floor so that even though we were waiting we weren’t waiting.
The E.R. at our nearest hospital has recently been remodeled. We both were struck that there was more treatment space, but significantly LESS waiting area. Late in the afternoon at the end of the week might not have been the best/worst time to be there but the walls were bulging with patients like us, just waiting. And, to the credit of the staff no one in the waiting room appeared to be in desperate straights or bleeding all over the floor or anything.
Still, it’s obvious that there weren’t enough staff to keep the situation under control and that’s not unlike so very many businesses in town at the present time. From restaurants to service facilities to daycare to cleaning crews it seems that every business around has a “Help Wanted” sign out front, or online, or with a recruiting company. Given that so many people are struggling to make ends meet it’s a conundrum that so many jobs are out there and so few are being filled.
And of course that’s the problem. In pursuit of profit every business out there is trying to minimize costs and maximize the inflow of cash. But it’s easy to see that you can push your employees to a point where the pay isn’t worth the hassle.
Peg & I both are the kind of people that even though we may not be super social, we still like to engage with people we are having interactions with. It’s amazing the things people tell you when they are supposed to be helping or serving you and you show an interest in them in some way other than the context of their job. Oh, the life stories we’ve heard while waiting on a phlebotomist to draw a few tubes of blood, or why an ultrasound person is setting up or cleaning up that gungey stuff they put on your skin to make the machine “see” better. And people aren’t bashful about telling you what they really think if you are sincere about your interest in them and they don’t fear reprisals.
The people that took care of us in the E.R. were wonderful. But they are way over worked. Some years ago we had a tenant in one of our apartments who had been an E.R. tech for 15 years. He was a strange person — personally — but boy did he know his job and did he love it. I often wonder if he’s still on the job today because the difference at the same facility from the time we knew him to today is almost unrecognizable and the hours and schedules and the demands that medical staff have made upon them are superhuman.
Almost every time we visit our G.P. I am struck about just the mundanity of the life of a family doctor — the complete opposite of the E.R. situation we were in recently. We finish a visit and immediately we are told to schedule our next visit — 6 months or 1 year ahead. Gosh… I can’t imagine knowing a year in advance that I’m supposed to be in a little consulting room at a set time with someone. I appreciate all that doctors go through to qualify, but I can’t imagine spending my whole working life going from room to room to room seeing people for 5 to 25 minutes and then moving to the next room. Our family doc who retired at the end of last year had been our go-to person for 30+ years — so we came to know her pretty well. We shared family stories, and vacation plans, and anniversaries and such — but I’m sure not all their patients were as much the chatty-cathy’s that we were and I can’t imagine going from sullen, miserable person to nervous grumpy one, to frightened and bruised person all in an hour.
I am always amazed at how cheerful people can be even when they are pushed against their limits. People really are wonderful. Most of them — at least in our experience. If you give a person a chance most of the time they will surprise you in positive ways. Still, moving quickly from one emergency to another does weird things to your brain. I’ve had jobs where I had to react to changing circumstances but not every day after day, hour after hour, minute after minute. My challenges were more spaced out — and I feel so much compassion for the courageous people who manage to cope for an entire career and remain happy to have their job — THAT job — it’s wonderful.
It really is important to try to be kind to people you interact with. Not only for your own sake, but also for the sake of whomever might be their next interaction. One of the things I noticed — and who can blame someone if they are in pain or scared when they might lash out or be hard to get along with — that’s part of being human and it happens to all of us. But if, when we ARE NOT that person, and we are dealing with people who work in that situation, if we can be easy to get along with, and not a pain-in-the-butt, then when they go on to the next person not only will OUR experience with them have been good, but also we are sending the employee off to deal with someone in a good, happy frame of mind and much better enabled to do the best job they can for whomever they are tending to next in the queue.
Ok — that’s it for today. We’re as OK as we can be until we have our consult, and I hope you are too. Cheers, and talk to you again soon. :-)







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