Analyze support
communications for
Actionable Insights
We deliver intelligence on agent performance and automation opportunities while detecting emerging issues - helping you meet the growing demand for excellence in customer experience.
Book a Demo
-desktop.webp)
.webp)
The Problem
The Challenge in Customer Service
Customer service often generates endless conversations but very little real understanding, and this is where businesses begin to lose both customers and revenue.
Small mistakes, missed signals, and recurring support issues don't just frustrate customers — they directly impact the bottom line.
Delayed responses, inconsistent answers, and poorly trained team members lead to churn, missed upsell opportunities, and wasted resources. Without continuous monitoring, these problems build up silently, and by the time they are discovered, a significant portion of revenue is already lost.
Bad Support Isn't Just a Cost – It's a Revenue Risk
Repeated issues, slow resolutions, and poor visibility drive churn and lower LTV. Most of these losses are hidden inside support conversations that go untracked.
73%
Customers switch after just 2 bad support experiences
90%
CSAT surveys never get submitted, leaving teams blind
53%
Revenue lost to poor support is completely preventable
Our Solution
Smarter Support Management
Track issues, view analytics, create topics, and train your support team to improve performance and reduce support workload.
Early Issue Detection
Detect fast-growing customer issues in real time using statistical anomaly tracking. Instantly alert your team via Slack or email before problems escalate.
Learn more
Early Issue Detection
Detect fast-growing customer issues in real time using statistical anomaly tracking. Instantly alert your team via Slack or email before problems escalate.
Learn more
AI-Measured CSAT
Customer Satisfaction Reports rarely get submitted, often dropping under 5%. Our AI reads the actual conversations to determine if the customer was satisfied with their experience and this allows us to supplement the vast majority of the missing data.
AI-Measured CSAT
Customer Satisfaction Reports rarely get submitted, often dropping under 5%. Our AI reads the actual conversations to determine if the customer was satisfied with their experience and this allows us to supplement the vast majority of the missing data.
Agent Performance Dashboard
Our AI analyzes actual customer conversations to assess agent effectiveness, communication quality, and sentiment trends. This enables a comprehensive, data-driven view of performance, helping teams identify strengths, uncover coaching opportunities, and continuously improve customer experience - even when direct feedback is limited.
Conversation Insights
Every single message in every single thread - measured on multiple metrics. All guidelines in your company code-of-conduct, sentiment score, timeliness of response, number of people involved, and other important metrics get extracted and conveniently displayed, so you can immediately spot where and what has went wrong.
Training grounded in data
Train your [human] agents on the learnings we made for you. Turn real customer data into lively personas that simulate authentic conversations. Support officers can practice on personalized simulation scenarios, handling emotional tone or complex requests in a safe, AI-driven environment.
Topic Intelligence
Explore Monitored Topics, Discovered Topics, and Frequent Questions through an intuitive filter-based UI. Includes sentiment trends over time without unnecessary visual clutter.
Topic Intelligence
Explore Monitored Topics, Discovered Topics, and Frequent Questions through an intuitive filter-based UI. Includes sentiment trends over time without unnecessary visual clutter.
Your AI Assistant
Empower your team with Ivy, your intelligent AI assistant. She will help you get reliable and quick answers to complex CX questions. Ivy knows everything about your data and the insights we have extracted from it. She surfaces the most relevant information fast & easy.
Pricing
Simple & Transparent
One plan that grows with your team
Starter Plan
Billed annually
Everything you need to understand your customers.
Features:
- 5 seats included. $50/seat for additional.
- Up to 10,000 historic conversations on setup
- Up to 10,000 conversations /month
- Agent Performance Dashboard
- Issue Radar
- Deep Conversation Analytics
- Ticket Clustering & Topic Extraction
- AI CSAT Supplementation
- Training with AI
- AI Assistant (Ivy)
Ready to Transform Your Customer Intelligence?
Join leading companies using RIPETEXT to turn every conversation into actionable insights and deliver exceptional customer experiences.
sales@ripetext.com • See results in days, not months