Ben's current class is driving him crazy, not to mention the Financial aid department and their accounting sucks.
First things first, their accounting. Ben had been dealing with phone call after phone call every month, them telling him that he owes money. We get Tuition assistance and we have a Pell Grant. We haven't had to pay for any of his schooling, which had been a blessing. We have also been lucky enough to receive what is left over from his Pell Grant.
Each time they call, Ben tells them that we don't owe them any money, that TA and the Pell Grant take care of all of it. He has asked them multiple times for an audit or an inquiry to be done on his account to prove from when and why he owes then money. Finally after 6 months of phone calls they have finally called him back to let him know that they sent us one to many Pell Grant checks and that we owe them that money back from their mistake. The killer is they said that it happened in 2011. 2 1/2 years down the road and their barely noticing this "mysterious" extra check.
When Ben first told me I blew up at him. I shouldn't have, it wasn't his fault. But I wasn't allowed to call the school and yell at them myself, so he ended up getting the brunt of my anger. Why would a University employ idiot accountants and a screwed up system that they don't even know or understand.
Anyhow, they told Ben that we owed them over 600 dollars. I still was angry and he said he would call them back and try to get a better explanation. Apparently the first guy he talked to had no clue what he was talking about and this other guy did. Their accounting system still doesn't make since to me and they couldn't prove to Ben that they had actually sent us too many checks, but he was able to explain to Ben how to read and understand their financial system a little better. Sadly after arguing with both the school and each other, we ended up having to pay the stupid money.
It was their mistake, we shouldn't have had to fix what they screwed up.
As for his class: this was supposed to be an easy class. All the review said so. Many of the students, not just Ben, have realized how wrong they all were. The University gives a rubric, syllabus, and outline to the Professor and the Professor does their best to teach what is required with their own little spin. Well this Professor he has now isn't following the rubric at all or even the outline of the course. The items that were provided for him to teach the class. Some of the questions/discussions Ben has been asked to answer haven't even been in that weeks reading assignment.
Along with all that, the Professors grading system is whacked. In Ben's first assignment he had to find a sources for his research question. Ben found good scholarly sources and was docked points because the sources weren't "up to date" sources. He wanted un-scholarly crap that pretty much anyone can put on the internet, (magazine articles, trending articles, etc.) It didn't make since to Ben or me, so he asked his teacher and didn't much as to a response.
Also some of the research assignments he has been given haven't made since and when comparing the examples that the Professor gives and the examples that are provided by the University, it just doesn't add up. Like his last assignment. The Professor wanted it one way, the example and rubric (from the University) wanted it another way. Ben ended up e-mailing the Professor to get clarification and he responded back with an "duh" answer to follow the rubric.
It's driving him crazy. I watch him sit at the computer hours on ends trying to make sense of what exactly he his supposed to do and then once he turns in his assignments, the torment in his eyes when he contemplates over and over if he even did it right. Ben is a great student and he cares about his work. He had received great grade, a 4.0 by the University standards, but he's really afraid that this class with change that.
Poor guy, he works so hard.