Audience

Call centers, Contact Centers and BPOs

About AI-QMS

AI-QMS by Omind is an smart call center quality management software to automate QA processes across voice channels. Designed for BPOs and customer service teams, it replaces manual evaluations with real-time with AI-driven interaction scoring, sentiment analysis, and compliance monitoring.

Using Natural Language Processing (NLP) and speech analytics, AI-QMS evaluates up to 100% of customer interactions. The platform provides QA reports, detect coaching needs, and maintain consistent service quality.

Key Capabilities:

Automated QA Scoring
Sentiment & Emotion Analysis
Compliance Auditing
Multi-Channel Evaluation

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Integrations

No integrations listed.

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.0 / 5
More Reviews Write a Review

Company Information

Omind
United States
www.omind.ai/products/ai-qms/

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Batch Upload Dashboard File Upload Progress in Omind Credentials Settings in Omind Audio Batch Upload Modal Configuring Storage Integration in Omind
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Product Details

Platforms Supported
Windows
Mac
Linux
On-Premises
Training
Documentation
Live Online
Videos
Support
Phone Support
Online

AI-QMS Frequently Asked Questions

Q: What kinds of users and organization types does AI-QMS work with?
Q: What languages does AI-QMS support in their product?
Q: What kind of support options does AI-QMS offer?
Q: What type of training does AI-QMS provide?

AI-QMS Product Features

AI-QMS Verified User Reviews

Write a Review
  • Barnali B.
    Quality Analyst
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "AI-QMS Transformed Our Call Center QA for Compliance and Agent Coaching"

    Posted 2025-12-22

    Pros: Automates 100% of interactions for full coverage, eliminating blind spots from manual 2-5% sampling. Real-time coaching and feedback boost agent performance instantly, leading to higher CSAT and lower churn. Easy integration with our CRM and telephony systems, randomized audits ensure fairness, and customizable scorecards fit our needs perfectly. Strong compliance features (PCI/HIPAA-ready) and intuitive dashboards make data actionable.

    Cons: Initial setup and scorecard tuning took about a week to perfect for our multilingual team. Rare false positives on nuanced sentiment require minor adjustments.

    Overall: After using AI-QMS for 6 months in our 100-agent contact center, it shifted us from reactive manual QA to proactive, data-driven excellence. We've seen measurable improvements in compliance, agent skills, and customer satisfaction while cutting QA time dramatically. Highly recommended for mid-to-large call centers serious about scaling quality assurance.

    Read More...
    Reply from AI-QMS
    Posted 2025-12-24
    Thank you for your review.
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