Audience
Bankruptcy solution for Banks
About Best Case
Used to prepare more than 80% of bankruptcy cases filed nationwide, bankruptcy professionals rely on Best Case by Stretto to streamline tasks and remain court compliant. Unparalleled technology features increase productivity, and timely software updates ensure cases are always filed with the most up-to-date federal and local forms and filing figures. The industry’s most comprehensive bankruptcy software helps professionals effectively manage cases from preparation through post-petition activities. Law firms streamline workflows with robust integrations included in all Best Case licenses. For decades Stretto has been the market-share leader in providing best-in-class technology for bankruptcy Attorneys. Recognizing the importance of efficient case preparation and filing workflows, we offer a choice of software platforms that can best support your practice.
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Best Case Product Features
Bankruptcy
Legal Case Management
Best Case Verified User Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Customer Service Like Cable Company" Posted 2023-08-24
Pros: Great product, easy to use. I have been a customer for many years. Customer service was great in the past, but not anymore.
Cons: Customer service used to be excellent. Now it is non-existent. I am forced to call because their inferior programming results in frequent updating errors. The problem is that there are typically 26 or more people in the phone queue. Updates can also be done online, but wait--- the update / reinstall link no longer exists. Be advised that there are competitors and I am looking into switching. If you are going to provide a product to lawyers, your darn sure better service it or the next bankruptcy filing will be for your company.
Overall: Great trending to bad. Stretto has gone downhill in the customer service department. They likely do not have too many service agents.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"DIFFICULT PROGRAM, BAD TECH SUPPORT" Posted 2023-08-07
Pros: I used it for 25 years, it used to be a good product. It seems as though when the new changes were made, they couldn't keep up, and then decreased their customer service, so..... a pro...... I guess getting to listen to a lot of elevator music while on hold trying to get an answer is very relaxing for hours at a time.
Cons: After the recent form changes, it became unusable, not up to date, and getting any technical support is exhausting, frustrating, and near impossible.
There are better products at better prices, after 25 years, our firm switched and is much happier.Overall: For the first 24 years, it was good, after that, disaster. I really hate changing to a new program, but I am forced to do this because Best Case by Stretto is not up to date, can't handle changing Chapter 13 plans, tech is not available for hours or days at a time, and as a cherry on top, you get to pay a lot for it.
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