Audience
Contact center solution for companies
About C-Zentrix Contact Center
Contact Center is an integral piece of customer relationship management and drives customer experience. While large enterprises use contact centers for their support, service, feedback and marketing functions, smaller companies use them majorly for their direct marketing campaigns. A solution that is easy to integrate with third party databases, CRMs and connectors provide an easy way to capture, analyze and leverage customer data that can be used to improve the customer relationship and the business's productivity. CZ Contact Centre is available both on-premise and on cloud. It is highly scalable and customizable to suit all your business needs. We understand that your business can be a fledgling startup or a small and medium-size business. It can be a large enterprise as well. We offer different product suites based on your business needs.
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Integrations
Company Information
C-ZENTRIX
Founded: 2002
India
www.c-zentrix.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
On-Premises
Training
Documentation
Videos
Support
Phone Support
Online
C-Zentrix Contact Center Frequently Asked Questions
C-Zentrix Contact Center Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics
Call Scripting
Queue Management
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
