Cisco AI Assistant Integrations

Deliver the best customer experiences, every time. Drive better engagement between your business and customers with Webex Contact Center, our flexible, innovative cloud contact center solution. A rich experience for your customers, a profitable experience for you. Data-driven artificial intelligence capabilities help your agents deliver the most personalized customer experiences, every time. Drive deeper customer engagement that improves sales conversions, revenue, retention, customer satisfaction scores, and first contact resolution. Integrated collaboration tools let agents work together to improve the customer experience and optimize the outcomes from every interaction. Intelligently distribute calls across agents in multiple or remote sites with routing based on skills, capacity, load balance and agent availability. Sophisticated distribution of call queues, including overflow queues based on skill set, group cascading, and more.

Panoptica makes it easy to secure your containers, APIs, and serverless functions, and manage software bills of materials. It analyzes internal and external APIs and assigns risk scores. Your policies govern which API calls the gateway permits or disables. New cloud-native architectures allow teams to develop and deploy software more quickly, keeping up with the pace of today’s market. But this speed can come with a cost—security. Panoptica closes the gaps by integrating automated, policy-based security and visibility into every stage of the software-development lifecycle. Decentralized cloud-native architectures have significantly increased the number of attack surfaces. At the same time, changes in the computing landscape have raised the risk of catastrophic security breaches. Here are some of the reasons why comprehensive security is more important than ever before. You need a platform that protects the entire application lifecycle—from development to runtime.

Intelligent control points everywhere, with unified policy and threat visibility. Today's dynamic applications run everywhere. To help you keep pace, Cisco's NetWORK security vision includes solutions integration. Dynamic policies work for you, coordinating protection at the network firewall and workload levels. Defending networks against increasingly sophisticated threats requires industry-leading intelligence and consistent protections everywhere. Improve your security posture today with Cisco Secure Firewall. As networks become more interconnected, achieving comprehensive threat visibility and consistent policy management is difficult. Simplify security management and gain visibility across distributed and hybrid networks. Cisco Secure Firewall sets the foundation for integrating powerful threat prevention capabilities into your existing network infrastructure, making the network a logical extension of your firewall solution.

The Agentic Era marks a transformative shift from traditional application-centric computing to a new frontier defined by agentic AI, autonomous, context-aware systems capable of acting, learning, and collaborating within complex, dynamic environments. These intelligent agents don’t just respond to commands; they perform complete tasks, retain memory and context via large language models tailored for specific domains, and can scale across industries into the tens of millions. This evolution brings the need for a new operational mindset, AgenticOps, and a reimagined management interface built around three guiding principles, keeping humans thoughtfully in the loop to provide creativity and judgment, enabling agents to operate across siloed systems with cross-domain context, and deploying purpose-built models fine-tuned for their distinct tasks. Cisco brings this to life through AI Canvas, the industry’s first generative, shared workspace driven by a multi-data, multi-agent architecture.