Audience
Civica Complaints Management supports medium to large-scale enterprises, Central governments and local public services across the globe. The solution helps adhere to regulations, enhance the customer experience, and improve service levels
About Civica Complaints Management
Managing customer feedback and complaints efficiently is vital for organizations to help protect reputation and maintain and improve service quality.
Civica Complaints Management, powered by iCasework, the award-winning SaaS cloud platform, helps teams track and manage responses from the entire enterprise network.
The Civica Complaints Management platform has preconfigured workflows and templates and can be customized to fit your organization's complaint management needs, improving service levels, adhering to regulations, and enhancing the customer experience.
Provided by leading GovTech software and services provider Civica, delivering services to public sector and regulated industry clients across the globe.
Other Popular Alternatives & Related Software
Everest 7
Everest by Lynk Software, Inc. is a leading cloud-based complaint management and quality assurance software solution that supports mid-size and large organizations across a variety of industries. Highly customizable and easy to use, Everest helps organizations improve their service quality and increase customer loyalty by ensuring that every concern or issue is managed and handled in an efficient and timely manner. Everest users receive queries and customer complaints through various channels that include phone, email, mobile app, remote call centers, and the company’s website.
Learn more
Resolve Enterprise
Transform your case and complaint management with Resolve Enterprise. Our software is a highly flexible solution for managing your business processes, from simple incidents or complaints, to complex and extensive cases and investigations. Resolve Enterprise lets you track and search every case or complaint interaction with easy to use dashboards and reporting. Resolve Enterprise will help you manage a case or complaint through the full life cycle. From logging the case, allocating tasks, managing deadlines, sending updates and correspondence, and managing documents, all the way through to resolution, reporting, and analysis.
Learn more
Mint Service Desk
Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users.
With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities.
In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.
Learn more
Dot Compliance QMS
Dot Compliance provides the industry’s first off-the-shelf QMS solution – ready to deploy from day one, with little to no setup required, while also incorporating industry best practices and standards that address the latest global regulatory requirements.
Powered by the Salesforce.com platform, our solutions enable life science organizations to quickly digitize their quality and compliance processes including Document Management, Training Management, Change Control, CAPA, Customer Complaints. Compliant with 21 CFR part 11, EU-Annex 11 and support ISO 9001, 13485, 14971, 27001 & MORE!
Processes included:
▶ Document Management
▶ Training Management
▶ Quality Event Management
▶ CAPA Management
▶ Change Management
▶ Complaint Management
▶ Audit Management
▶ Supplier Quality Management
▶ Risk Management
▶ Design Control
▶ Deviations/Non-conformances
✔ Seamless Install
✔ Cost Effective
✔ One-Stop-Shop
Learn more
Pricing
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Civica
Founded: 2001
United Kingdom
www.civica.com/complaints-management
Videos and Screen Captures
Complaint Classification
Other Useful Business Software
Online database software to empower your business management
TeamDesk is the leading AI-Powered Low-Code platform for creating powerful and flexible web-based databases with no-coding. From small companies to large enterprises, from specific manufactures to vertical business integration, TeamDesk is scalable enough to grow with your business needs.
Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online
Civica Complaints Management Frequently Asked Questions
Civica Complaints Management Product Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
