Audience

Companies searching for a solution to help their customers and clients

About Ignatiuz HelpDesk

Engage users like never before with outstanding user experiences in the most intuitive way possible with our multi-touch applications, augmented reality, and virtual reality technology. Happy employees lead to business success. Give them the care they need with SharePoint Helpdesk, a free-to-use internal ticketing system in Microsoft Teams for Office 365, and SharePoint Online Helpdesk solutions by Ignatiuz. SharePoint Online Helpdesk is designed to facilitate seamless communication between the employees and helpdesk agents. Along with creating support tickets, employees can track the status of all their tickets in one place. Easy reporting features give administrators complete insights into agent performance and helps in the decision-making process. SharePoint enables automated notifications to concerned users during ticket creation, resolution, and response management. It enables cross-functional team synchronization and collaboration for better productivity.

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Pricing

Starting Price:
$1,499 per year
Free Version:
Free Version available.

Integrations

See Integrations

Ratings/Reviews

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Company Information

Ignatiuz Software
Founded: 2014
United States
www.ignatiuz.com/products/help-desk-app/

Videos and Screen Captures

Ignatiuz HelpDesk Screenshot 1
Ignatiuz HelpDesk Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online

Ignatiuz HelpDesk Frequently Asked Questions

Q: What kinds of users and organization types does Ignatiuz HelpDesk work with?
Q: What languages does Ignatiuz HelpDesk support in their product?
Q: What kind of support options does Ignatiuz HelpDesk offer?
Q: What other applications or services does Ignatiuz HelpDesk integrate with?
Q: What type of training does Ignatiuz HelpDesk provide?
Q: How much does Ignatiuz HelpDesk cost?

Ignatiuz HelpDesk Product Features

Help Desk

Live Chat
Community Forums
Self Service Portal
Automated Routing
Multiple Brands / Products
Knowledge Base
Incident Management
Ticket Management
Alerts / Escalation
Known Issue Management
Interaction Tracking
Document Storage
Multi-Channel Communication
Service Level Agreement (SLA) Management
Network Monitoring
Customizable Branding
IT Asset Management
Real-time Chat
Email Integration