Audience
Businesses searching for a solution to get and manage customer feedback
About Opiniator
Opiniator’s digital comment card provides a customer feedback and recovery platform for brick and mortar businesses. The digital comment card system captures on-the-spot ratings, comments and feedback from real customers using their own mobile phone – at any time throughout their experience, then tracks the issues until resolution. The digital comment card means the business can respond before they take their business elsewhere, or worse, take their friends with them. Track customer issues and all staff actions until they are resolved. Reduce unexpected online complaints, too late for the business to intervene. Unhappy customers are contacted immediately, recovered and retained. Find and fix HSE or maintenance issues before they impact customers. Business sees feedback via a dashboard, receives immediate staff alerts, and takes action. Business responds to issue, tracks all actions until completion, and recovers customers.
Other Popular Alternatives & Related Software
Diamond
Diamond is an advanced AI code review tool that provides immediate, actionable feedback on every pull request, enhancing code quality and accelerating development cycles. It automatically identifies potential issues such as logic bugs, security vulnerabilities, performance bottlenecks, and documentation inconsistencies, allowing teams to focus more on building and less on manual reviews. With zero setups required, Diamond integrates seamlessly with your repository, offering high-signal, codebase-aware insights without the noise often associated with other AI tools. Users can customize review standards by importing their own style guides, filtering out unwanted comments to maintain a focused review experience, and benefiting from codebase awareness that enhances comment quality. It also provides review insights with analytics on comment metrics, including issue categories, and offers suggested fixes that can be accepted with a single click.
Learn more
VisibleFeedback
VisibleFeedback is a lightweight feedback and reputation management tool built for brick-and-mortar businesses. It helps businesses intercept unhappy customer experiences before they go public, and encourages satisfied visitors to leave 5-star reviews on Google, Yelp, and more.
Customers scan a QR code displayed in-store or included with orders to leave instant feedback. Business owners receive private alerts for negative experiences and automated nudges for positive ones to turn into public reviews.
Designed for simplicity, VisibleFeedback takes less than 5 minutes to set up and runs silently in the background. Perfect for restaurants, auto shops, retail stores, salons, and more.
Learn more
Quadient Customer Journey Mapping
Collaborate across business silos with actionable customer journey maps that incorporate digital and physical communications for real-time CX improvement. Quadient Customer Journey Mapping makes it easy for stakeholders across your organization to view – and take action to improve – your entire portfolio of customer communications through a single web interface. Gain full visibility by linking journey maps directly to the digital and physical touchpoints your customers interact with, including contracts, statements, emails, audio and video files, digital ads and more. Connect communications to every touchpoint along the journey. Collaborate internally and share real-time feedback via social commenting. Take immediate action to improve the customer experience. Easily integrate journey maps with customer communications management (CCM) platforms.
Learn more
Touchpoint CX
Empower employees to improve customer experience. Amplify your Voice of Customer initiatives using an experience management platform that converts customer feedback into real-time insights and action across the entire organization. Drive action and improve outcomes Motivate and empower frontline staff to take action with personalised dashboards and KPIs. Recover at-risk customers by closing the loop with case management. Drive immediate action with real-time alerts. Comprehensive feedback collection. Automate feedback collection across channels, touchpoints, and customer journeys. Unify customer experience and operational data into a single enterprise view. Engage customers in the moment with personalised event-triggered surveys. Focus feedback on moments that matter most complaints management Actionable insights and in-depth analyses. Deliver relevant insights to each individual and area of the business with flexible reporting dashboards
Learn more
Pricing
Starting Price:
$40 per month
Free Trial:
Free Trial available.
Integrations
Company Information
Oberon3
Founded: 2009
United States
www.opiniator.com
Videos and Screen Captures
Other Useful Business Software
Our Free Plans just got better! | Auth0
You asked, we delivered! Auth0 is excited to expand our Free and Paid plans to include more options so you can focus on building, deploying, and scaling applications without having to worry about your security. Auth0 now, thank yourself later.
Product Details
Platforms Supported
Cloud
Training
Documentation
Webinars
Support
Phone Support
Online
Opiniator Frequently Asked Questions
Opiniator Product Features
Customer Experience
Action Management
Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Survey Management
Trend Analysis
Customer Segmentation
Sentiment Analysis
Text Analysis
Survey
Email Marketing
Custom Survey URLs
Data Analysis Tools
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
