Audience
Online retailers that need a help desk solution for their online shop
About Re:Desk
Only essential support team features. Track customer requests like a boss: from contact forms, emails, orders, etc. Track all your customers email, Twitter or Facebook requests in one place efficiently and fast. All requests are converted in helpdesk tickets and goes to specified support team agent. Check features for downloading or cloud versions. The helpdesk solution will help you to manage tons of customer messages, and automatically assign them to correct department or support agent - all for reducing workload and improving customer experience. Open Source PHP HelpDesk make it available to control working process of your support agents, and as result, increase satisfaction of your customers. Coming soon: reply time reports. Ecommerce ready customer help desk ticketing system is the best solution to organize customer support service for your online or multivendor store, for small business or medium.
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The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.
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Pricing
Starting Price:
$99.00/one-time
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Re:Desk
Founded: 2013
Russia
www.re-desk.com
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Product Details
Platforms Supported
Cloud
Windows
Mac
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online
Re:Desk Frequently Asked Questions
Re:Desk Product Features
Customer Service
Alerts / Escalation
Performance Metrics
Self Service Portal
Workflow Management
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Queue Management
Social Media Integration
Surveys & Feedback
Virtual Assistant
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Known Issue Management
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Knowledge Base
Live Chat
