Audience
Online retailers that ship products and want to improve the post-purchase experience for customers
About Route
Control the customer experience all the way to their doorstep. Route empowers brands to be intentional about their post-purchase experience with visual order tracking, package protection, effortless claim-filing, and the world’s first universal order history. As a share of total commerce moves online, optimizing each phase of the customer journey will become an essential competitive advantage, yet the post-purchase experience has yet to be thoughtfully designed. Route empowers brands to be intentional with their post-purchase experience by taking control from checkout to delivery, creating brand advocates in the process. Customers instantly add Route+ to their online orders at point of checkout, activating an exclusive feature that enables package protection and one-click refunds and reorders. Route+ reduces customer effort through a seamless claims filing process.
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WeSupply Labs
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Features Summary:
✓Proactive Notifications of delivery status
✓Package Tracking
✓Returns & RMA
✓Store Locator with complete SEO schema and Social Integration
✓In Store Pickup & Curbside for connecting Ecommerce, ERP and POS
✓Delivery Estimate Algorithm based on historical processing & delivery
✓Customer Satisfaction Score survey and Net Promoter Score
✓Analytics & Statistics for data-driven decisions
✓Branded Tracking Page for a premium self-service tracking experience
Integrations:
🔗Magento 2 - Full integration from Order Tracking to Returns and Store Pickup
🔗Shopify - Full integration from Order Tracking and Returns
🔗BigCommerce - Full integration from Order Tracking via Zapier App
🔗Netsuite - Full integration via Celigo
Learn more
Pricing
Pricing Details:
Cost to Customer:1% of total cart
Cost to Merchant: Free
Cost to Merchant: Free
Free Version:
Free Version available.
Integrations
Company Information
Route
Founded: 2018
United States
route.com/merchants/
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Training
Documentation
Support
Phone Support
Online
Route Frequently Asked Questions
Route Product Features
Customer Experience
Dashboard
Action Management
Analytics
Customer Segmentation
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Order Management
Order Tracking
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Recurring Orders
Returns Management
Shipping Management
Special Order Management
