Audience

Companies looking for a complete Help Desk solution

About Softeligent

Softeligent will help you better manage telecom expenses, including telephone, Internet, data lines, and wireless services. Use Softeligent to optimize services, so you can lower the costs associated with wireless devices and service contracts. Plus, keep track of your inventory. Use Softeligent to determine how IT-related expenses should be allocated to the various departments within your enterprise. Through Softeligent, you can keep track of your IT assets, so you can better manage what you own.

Pricing

Starting Price:
$250 per month

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Softeligent
United States
softeligent.com

Videos and Screen Captures

Softeligent Screenshot 1
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Product Details

Platforms Supported
Cloud
Android
Training
Documentation
Live Online
In Person
Support
Online

Softeligent Frequently Asked Questions

Q: What kinds of users and organization types does Softeligent work with?
Q: What languages does Softeligent support in their product?
Q: What kind of support options does Softeligent offer?
Q: Does Softeligent have a mobile app?
Q: What type of training does Softeligent provide?
Q: How much does Softeligent cost?

Softeligent Product Features

Help Desk

Automated Routing
IT Asset Management
Alerts / Escalation
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management

Maintenance Management
Requisition Management
Configuration Management
Compliance Management
Depreciation Management
IT Service Management
Asset Tracking
Audit Management
Cost Tracking
Procurement Management
Contract/License Management
Inventory Management
Supplier Management

Telecom Expense Management

Billing for Data
Contract Negotiation
Billing for Voice
Fixed Line Compatibility
Usage Reporting
Call Monitoring
Internal Cost Allocation
Chargeback Tracking
Mobile Line Compatibility