Audience
Companies in need of a text-analytics and CX insight solution
About Viavoo
Convert reviews, chats, surveys, emails, call transcripts, support tickets, social media into actionable insights and trends, to better meet the CX | UX challenge. Behaviours, feelings, expectations, claims, emotions viavoo AI taps into customer feedback and conversation to provide meaningful data for marketing, CRM teams and other Customer Experience stakeholders. Bring verbatim data to life with interactive charts visualization. Carry out meaningful analysis about your products, services, customer journey, apps, competitors. Gain deeper insight into the customer experience and market trends.
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Pricing
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Viavoo
France
www.viavoo.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
Online
Viavoo Product Features
Web Analytics
Conversion Tracking
Referral Source Tracking
User Interaction Tracking
Campaign Management
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Site Search Tracking
Time on Site Tracking