Audience
Companies that have speech recognition platforms
About Voci
Companies engage with customers by phone more than any other channel, and these interactions represent a gold mine of untapped information. Listening to every customer call is costly and time-consuming and not physically practical. As a result, only a fraction of randomly selected calls is typically reviewed. These voice interactions reveal the true voice of your customers and enable you to get to the heart of their concerns.
With our highly accurate, automated speech-to-text transcription, you can transform your unstructured voice data into transcripts that can be integrated into your analytics platforms. Voci enables you to improve agent quality
monitoring, enhance the customer experience, extract competitive intelligence and ensure compliance.
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Whether you're looking to set up global conferencing or alerts & notifications, Twilio has the support you need for building with Voice. Find docs, code samples, helper libraries, and developer tools such as Twilio Runtime and our visual workflow builder, Studio.
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Call Center Studio
Elevate your customer service with AI powered contact center software.
Call Center Studio contact center cloud software provides a range of capabilities to help businesses manage their inbound and outbound contact center operations. In terms of inbound calls, the software typically includes features such as automatic call distribution, interactive voice response, and call routing to ensure that calls are directed to the appropriate agent or team. The software often includes predictive, preview, and progressive dialing for outbound calls to help agents efficiently reach out to customers.
Call Center Studio offers real-time monitoring and analytics to help managers track performance in one screen.
If you are frustrated with the high cost, complexity and difficulty of the conventional systems, our cloud based software is just perfect for you!
Meet our user-friendly product!
💰 Pay-as-you-go
✔️ No hardware. No software. No maintenance
👨💻 Easy to use
🔗Smooth integration
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Integrations
Company Information
Medallia
Founded: 2001
United States
vocitec.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Linux
Training
Documentation
Webinars
In Person
Support
Phone Support
Online
Voci Frequently Asked Questions
Voci Product Features
Speech Recognition
Audio Capture
Automatic Transcription
Call Analysis
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Voice Recognition
Automatic Form Fill
Concatenated Speech
Continuous Speech
Customizable Macros
Variable Frequency
