Audience

Businesses looking for an app that provides multi-customer support

About Wati

Wati is an end-to-end WhatsApp API solution designed for small and medium-sized businesses. Through the use of its powerful chatbots, APIs, integrations, and customer intelligence capabilities, Wati enables SMBs to sell, market, and support their customers more efficiently.

Traditional channels like email and SMS are no longer effective in their efforts to acquire, nurture, and upsell customers. As a result, businesses are actively seeking alternative tactics that produce higher engagement and ROI. Wati is a solution that helps SMBs effectively achieve these goals.

With over 6000+ Brands across 78 Countries using Wati , our customers have achieved some impressive results, including:

- Generating USD 35 Million in Sales
- Increasing customer acquisition by 72%
- Improving Customer Satisfaction Rate by 87%
- Reducing customer support costs by USD 10,000

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Pricing

Starting Price:
$40 per month
Free Trial:
Free Trial available.

Integrations

API:
Yes, Wati offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 1.0 / 5
ease 1.0 / 5
features 4.0 / 5
design 4.0 / 5
support 1.0 / 5
More Reviews Write a Review

Company Information

Wati
Founded: 2015
Hong Kong
wati.io

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support

Wati Frequently Asked Questions

Q: What kinds of users and organization types does Wati work with?
Q: What languages does Wati support in their product?
Q: What kind of support options does Wati offer?
Q: What other applications or services does Wati integrate with?
Q: Does Wati have an API?
Q: Does Wati have a mobile app?
Q: What type of training does Wati provide?
Q: Does Wati offer a free trial?
Q: How much does Wati cost?

Wati Product Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Multi-Languages
Omni-Channel
Pre-configured Bot
Intent Recognition
On-Screen Chats
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Service

Alerts / Escalation
Appointment Management
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback
Virtual Assistant
Workflow Management
Call Center Management
Email Management
Knowledge Base
Queue Management
Social Media Integration

Wati Additional Categories

Wati Verified User Reviews

Write a Review
  • Eyal P.
    Software Engineer
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Software Engineer"

    Posted 2022-08-03

    Pros: - They're relatively cheap overall
    - On the paper they have good features, though I haven't had the chance to try them

    Cons: Bad customer support.
    So bad that I couldn't onboard, and lost trust in the product and brand.

    Overall: The customer support is disgraceful.

    You have 2 channels of support:

    1. Email - which responds, but doesn't help
    2. WhatsApp - which doesn't respond and doesn't help

    I thought via WhatsApp I'll get a quick reply (Instant Messaging! that's what WATI does!),
    but every time I tried it -
    it took them 60 minutes to reply to the first message,
    and at least 20 minutes to reply to any subsequent message!
    Man! I'm talking to you! Answer back!
    I've never had this kind of experience before, ever.
    And not only that -
    They didn't know what they're talking about.
    They sent me to fill a form that I've filled several times already. "Oh yes, I see you filled it" he then says. Ugh!
    And they didn't solve my problem.

    Surprisingly, the email support was better.
    even more responsive, I believe.
    But they too, took a very long time to get me into the system -
    My problem was very simple -
    I was migrating from another BSP, so the phone-number I was using was already being used.
    So when I entered it in the form - it said something like "phone already registered".
    I've spent over 7 days nudging them to help me migrate,
    being directed to the same 2 forms again and again, getting the same error message...
    I gave up. Asked for a refund.
    And then -
    the email support figured it out, and migrated my number without prior notice, on a weekend!
    When I found out - there was no one available to help undo the damage!
    My automations were still feeding the previous BSP - I was losing leads because of this.

    I don't trust a company with THAT bad Customer support.
    You can be sure that on a rainy day - they won't have your back.
    And already from the onboarding process, I can see that they have a mediocre product - making the switch from another BSP should be a standard procedure, smooth and easy. 360dialog has a great process for that, for instance.

    Read More...
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