Audience
Companies seeking a solution to view individual metrics to improve agent performance
About XorceView Dashboards
XorceView Desktops and Dashboards were designed to give agents and managers a real-time glimpse of current performance. View individual metrics to improve agent performance or; group content to improve coherence. Managers can drill down from Group to Agent level reporting. Designed for Mobile Agents/Managers. Spectrum’s XorceView (Source-View) software offers pinpoint reporting for funneling critical content to an agent or manager's desktop. This allows agents and managers immediate access to summary data they need to improve performance. XorceView is a lightweight VPN-compatible desktop client that brings your agents into the contact center. Data from multiple sources give remote agents the power to be effective when not in the office. Reports that do not dominate the Desktop, but big enough to give Agents the required information. With POP-UP alerting, XorceView can run minimized and simply POP-UP to alert the agent or supervisor of an actionable item.
Other Popular Alternatives & Related Software
Cisco Unified Contact Center
Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application. Gather feedback from customers with post-call IVR, email, and web intercept surveys. Provides actionable insights for supervisors on agent performance and areas in need of improvement. Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels. Provides a flexible and agile approach that streamlines the management of the customer's software licenses across the enterprise.
Learn more
NovelVox Agent Accelerator
NovelVox’s Agent Accelerator empowers agents with a 360-degree view of customer information that allows them to offer a personalized customer experience and lightning-fast service. This powerful solution significantly reduces Average Handling Time (AHT) and waiting time, improves First Call Resolution (FCR), and increases customer satisfaction. The all-in-one desktop gives a single interface and a single view to agents as they interact with multiple applications but provides a seamless experience for customers. With the caller data display containing details such as caller name, address, contact details, past transactions, and ticket status, agents call customers by name and eliminate making customers repeat their requests. With all details handy, an agent can address concerns in a personalized manner and at a much faster pace, in addition to chatting with other agents to get timely information while assisting callers.
Learn more
SpyAnywhere
SpyAnywhere Cloud is a companion service to SpyAgent that allows you to view SpyAgent's activity logs and reports in real-time, from anywhere, at any time, via your web browser just by logging into your secure online account. SpyAnywhere also allows you to remotely manage settings, perform remote uninstalls, and more. With the SpyAnywhere Cloud service, you can remotely view your monitored computer's desktop in real-time, view activities as they occur, and even receive real-time activity alert notifications when unwanted behaviors occur. View user keystrokes in real-time via your web browser. Remotely view your computer and webcam in real-time. View SpyAgent's activity logs as they are updated in real-time. Graphical reports quickly show you the most popular user activities. Receive notifications via email when unwanted behaviors occur. Remotely uninstall SpyAgent from any monitored computer.
Learn more
RECITE
We believe you should be able to record and listen to your calls the way you want to. This is why our RECITE recording solution offers 80 customizable widgets and dashboards, 100 replay permission levels, 8 recording modalities, 50 canned and modifiable reports, and 4 types of built-in storage support. Screen Recording of the agent’s desktop that is synchronized to the audio recording, which provides a comprehensive view of the customer interaction. Quality Management tool for quality assurance and management to evaluate employee performance, ensure adherence to corporate procedures and maximize staff productivity. Customizable Dashboards tool enables agents, supervisors and administrators to view real-time metrics. Web-based storage and retrieval for easy, secure sharing of files via email (.WAV format).
Learn more
Pricing
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Spectrum Corporation
Founded: 1971
United States
www.specorp.com
Videos and Screen Captures
Other Useful Business Software
Our Free Plans just got better! | Auth0
You asked, we delivered! Auth0 is excited to expand our Free and Paid plans to include more options so you can focus on building, deploying, and scaling applications without having to worry about your security. Auth0 now, thank yourself later.
Product Details
Platforms Supported
Windows
Android
iPhone
iPad
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support
24/7 Live Support
XorceView Dashboards Frequently Asked Questions
XorceView Dashboards Product Features
Dashboard
Data Source Integrations
KPIs
Private Dashboards
Scorecards
Visual Analytics
Annotations
Functions / Calculations
Interactive
OLAP
Public Dashboards
Themes
Widgets
